I had been searching for a job functioning from home for a while as well as will quit. A lot of ‘work from residence’ jobs that you find on-line seem to be some kind of pyramid or ‘begin your own service’ system. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

Eventually I made a decision to have an additional little look and discovered The Conversation Store. I saw the “Live Chat Agent” task on their careers page and, after reviewing the summary, a big wave of happiness came by me. Not just did I suit their requirements to a tee (thorough student with a curious mind, solid ability to multi-task, high levels of organisation jobs that dont let you post on social media and also an inputting speed above 80 words per minute), it likewise appeared like a task that I would truly love to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and used me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather excited as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage and also simply clicked the real-time conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly moved to Amy, that prepared as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little bit of an informal welcoming chat (that made me really feel comfortable). Then it was on to the main interview. What was weird was the truth that the discussion was really comparable to a face-to-face interview, except it was through online chat!

The questions were about my previous experience, why I was getting the work, just how I would certainly take care of particular scenarios and also my expertise of The Conversation Shop as well as their services.

Amy was seeking to reveal my strengths and also weak points to establish whether I might meet the high assumptions that they establish. She wished to know where I would require a little added training and where I might bring new skills to the team.

Why I desired the placement was additionally really crucial certainly. Although much of our group is spread across the UK, The Chat Shop is absolutely a close weaved group with big ambitions. Every one of us is an essential part of providing the outcomes that we provide for customers.

Demands, such as my inputting speed, were tested as well certainly. Having to transform several web site visitors whilst supplying customer satisfaction suggests that you need to think and also type quickly.

Amy additionally offered me the possibility to ask any concerns that I had, and she answered them thoroughly. I enjoyed as well as hoping that I succeeded in my live conversation interview!

As you’ve most likely thought (by me writing this article) I did do well in my initial interview for the online chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much yet I was also extremely nervous! Luckily the telephone interview was not as terrifying as I once thought and also it was a lot more casual than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time and a few questions about the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everyone as well as coming to be a part of The Chat Shop family was an extremely crucial element.

It was a satisfaction to talk on the phone to my potential future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and I approved with fantastic satisfaction, certainly. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be signed electronically (just how trendy is that), my working hrs, what group I would remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he discussed every little thing I required to find out about the “Live Chat Representative” placement. I made sure to make lots of notes in my note pad as it is a great deal to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other information I needed to understand about the training procedure consisting of specifically what would certainly occur. John was a pleasure to talk with and also I really felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which meant I was unable to start my training when organized. Luckily The Chat Store are a bunch of terrific individuals that are patiently awaiting me to be all right again. I have actually never recognized such a comprehending firm as well as I really feel privileged to be used by them.

Equally as I was about to surrender my work search, I came across The Chat Shop. I’m eagerly awaiting healing and beginning my training. With any luck I shall be a totally fledged online conversation agent soon … see this space, my following message will certainly inform you all about my trip via the training process.