I had actually been seeking a job working from home for a while as well as will give up. A lot of ‘work from home’ jobs that you locate online seem to be some kind of pyramid or ‘begin your own organization’ plan. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I decided to have another little appearance and also came across The Chat Store. I saw the “Live Conversation Representative” task on their occupations web page and, after reviewing the summary, a big wave of happiness came by me. Not only did I fit their requirements to a tee (meticulous student with a curious mind, strong capacity to multi-task, high levels of organisation jobs that should make you avoid social media and an inputting speed above 80 words per minute), it likewise felt like a job that I would actually like to do!

I used straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me and also provided me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the initial stage of the employment process.

I was rather delighted as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s website. I opened my web browser, went to The Conversation Shop homepage as well as just clicked the real-time conversation tab. I had actually reached my interview.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of a laid-back welcoming chat (which made me feel comfortable). Then it was on to the main interview. What was weird was the fact that the discussion was very similar to an in person meeting, other than it was by means of real-time chat!

The inquiries were about my previous experience, why I was requesting the task, just how I ‘d deal with particular situations and my expertise of The Chat Store and their solutions.

Amy was aiming to expose my strengths and also weak points to identify whether I could satisfy the high assumptions that they set. She wanted to know where I would certainly require a little additional training and where I could bring new talents to the group.

Why I desired the position was additionally extremely vital obviously. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close knit group with huge aspirations. Each and every one of us is an integral part of delivering the outcomes that we provide for customers.

Demands, such as my typing rate, were evaluated as well certainly. Having to transform numerous web site site visitors whilst giving consumer satisfaction means that you have to believe and type fast.

Amy likewise provided me the opportunity to ask any type of questions that I had, as well as she answered them extensively. I enjoyed and hoping that I succeeded in my real-time conversation meeting!

As you have actually possibly presumed (by me creating this post) I did do well in my preliminary meeting for the real-time chat task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far yet I was likewise very worried! The good news is the telephone interview was not as scary as I when believed and it was a lot more casual than official.

I got inquired about my pastimes, what I like to do in my spare time as well as a couple of questions about the Live Chat Agent position. I also had some responses on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe claimed that proceeding with everyone and also ending up being a part of The Chat Store family members was a very vital variable.

It was an enjoyment to talk on the phone to my prospective future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … as well as I accepted with terrific pleasure, certainly. I mored than the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be authorized electronically (how great is that), my functioning hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and he described everything I needed to find out about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and other information I required to know about the training process including precisely what would take place. John was a satisfaction to talk to and also I felt comfy talking to him as he stated he would certainly be there for any type of questions I might have if I am ever not sure or stuck.


I have had a negative spell of ill health, which meant I was not able to begin my training when arranged. Fortunately The Conversation Shop are a lot of fantastic people that are patiently awaiting me to be all right again. I have actually never ever recognized such an understanding firm as well as I really feel blessed to be employed by them.

Equally as I will surrender my job search, I stumbled across The Conversation Store. I’m excitedly awaiting getting well as well as beginning my training. Ideally I shall be a totally fledged live conversation representative quickly … enjoy this area, my following blog post will tell you everything about my trip with the training procedure.