I had actually been searching for a work functioning from home for some time as well as was about to quit. Most ‘work from residence’ tasks that you discover on the internet appear to be some form of pyramid or ‘start your own business’ scheme. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance as well as came across The Conversation Store. I saw the “Live Chat Agent” task on their occupations web page and also, after reviewing the description, a big wave of joy came over me. Not only did I fit their needs to a tee (precise student with an investigative mind, solid ability to multi-task, high degrees of organisation jobs that use social media data and a typing speed above 80 words per min), it likewise looked like a job that I would truly love to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; following on from the initial application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Store homepage and also just clicked the live conversation tab. I had come to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was rapidly transferred to Amy, that was ready and waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a little bit of a casual inviting conversation (which made me really feel comfortable). After that it was on to the main interview. What was odd was the fact that the conversation was really comparable to a face-to-face meeting, other than it was via live conversation!

The concerns had to do with my previous experience, why I was making an application for the task, just how I would certainly manage specific situations as well as my knowledge of The Conversation Shop as well as their services.

Amy was seeking to expose my toughness and also weaknesses to figure out whether I could fulfill the high expectations that they establish. She wished to know where I would certainly require a little added training and also where I can bring brand-new talents to the team.

Why I wanted the setting was also extremely vital certainly. Although much of our team is spread across the UK, The Chat Store is definitely a close knit team with big ambitions. Every one of us is an integral part of supplying the results that we provide for customers.

Requirements, such as my keying speed, were examined also naturally. Needing to convert numerous website visitors whilst providing client fulfillment suggests that you have to think as well as kind fast.

Amy additionally gave me the chance to ask any kind of questions that I had, as well as she answered them thoroughly. I enjoyed as well as hoping that I did well in my live chat interview!

As you have actually probably presumed (by me writing this post) I did do well in my preliminary interview for the online conversation task. I was invited to the following phase of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much however I was also really worried! Thankfully the telephone meeting was not as scary as I as soon as assumed as well as it was more casual than official.

I got asked about my pastimes, what I like to do in my extra time as well as a couple of questions regarding the Live Chat Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked were about my character. Joe stated that moving on with everybody and also becoming a part of The Conversation Store household was an extremely crucial element.

It was a satisfaction to talk on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I approved with wonderful satisfaction, naturally. I mored than the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be signed electronically (just how great is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he clarified whatever I required to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) and other information I needed to know about the training process including precisely what would occur. John was an enjoyment to talk to and also I felt comfortable talking to him as he claimed he would be there for any questions I might have if I am ever before unsure or stuck.


I have had a bad bout of illness, which suggested I was not able to start my training when prepared. Luckily The Chat Store are a number of remarkable people that are patiently waiting for me to be well enough once again. I have actually never recognized such an understanding firm as well as I feel fortunate to be employed by them.

Just as I was about to surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for healing and beginning my training. Hopefully I will be a totally fledged online chat agent quickly … see this space, my next message will certainly inform you everything about my trip via the training procedure.