I had been seeking a task working from residence for a while and also will quit. Most ‘function from house’ work that you locate on the internet seem to be some type of pyramid or ‘begin your very own service’ plan. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

Eventually I chose to have another little look and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” work on their careers web page and also, after reviewing the description, a huge wave of happiness came by me. Not just did I match their requirements to a tee (careful student with an investigative mind, solid ability to multi-task, high degrees of organisation jobs that use social media and a typing rate above 80 words per minute), it likewise felt like a work that I would actually enjoy to do!

I applied quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was instead delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s site. I opened my web browser, went to The Chat Shop homepage and also simply clicked the live chat tab. I had reached my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, who was ready and also waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a little bit of a laid-back welcoming conversation (that made me feel secure). Then it was on to the primary meeting. What was strange was the truth that the conversation was really similar to a face-to-face interview, other than it was via real-time chat!

The questions had to do with my previous experience, why I was making an application for the work, how I would certainly manage particular situations and my knowledge of The Conversation Store as well as their solutions.

Amy was seeking to expose my toughness and also weak points to figure out whether I could fulfill the high expectations that they establish. She needed to know where I would certainly need a little added training and also where I might bring brand-new abilities to the group.

Why I desired the position was additionally really vital naturally. Although much of our group is spread out across the UK, The Conversation Store is definitely a close knit group with huge ambitions. Each one of us is an integral part of supplying the results that we do for customers.

Needs, such as my keying rate, were evaluated also certainly. Needing to convert numerous web site visitors whilst offering consumer satisfaction indicates that you have to assume and also type quickly.

Amy additionally offered me the possibility to ask any type of concerns that I had, and she addressed them extensively. I mored than happy and also hoping that I succeeded in my real-time conversation interview!

As you’ve possibly presumed (by me creating this blog post) I did succeed in my first meeting for the real-time conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far yet I was also really nervous! Fortunately the telephone meeting was not as scary as I when assumed as well as it was extra casual than official.

I got inquired about my hobbies, what I such as to do in my extra time as well as a couple of concerns about the Live Chat Representative position. I also had some responses on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that moving on with everyone and also ending up being a part of The Conversation Shop family was a very essential aspect.

It was a satisfaction to talk on the phone to my prospective future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and also I accepted with fantastic enjoyment, obviously. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be signed digitally (just how cool is that), my working hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hours and also he discussed every little thing I required to find out about the “Live Chat Agent” placement. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and also other details I required to find out about the training process including precisely what would certainly occur. John was a pleasure to talk to and I felt comfy talking to him as he said he would certainly be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad spell of disease, which implied I was incapable to start my training when arranged. Fortunately The Conversation Store are a number of terrific people who are patiently waiting for me to be well enough once more. I have actually never ever understood such an understanding firm and I really feel privileged to be used by them.

Equally as I will surrender my task search, I came across The Chat Store. I’m excitedly waiting for recovering and also starting my training. Hopefully I will be a fully fledged live chat agent soon … watch this space, my following article will inform you all about my trip through the training process.