I had been looking for a job working from home for some time and was about to quit. Many ‘work from home’ jobs that you find on the internet appear to be some kind of pyramid or ‘start your very own organization’ plan. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I determined to have another little appearance as well as came across The Chat Store. I saw the “Live Conversation Representative” job on their professions page and also, after reading the summary, a big wave of happiness came over me. Not just did I match their requirements to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high degrees of organisation jobs title for running a social media accounts and an inputting rate above 80 words per minute), it additionally looked like a job that I would truly like to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and provided me a ‘Live Chat Meeting’; following on from the first application concerns, this is the initial stage of the employment process.

I was rather excited as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and just clicked the live conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, that was ready and also waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a bit of an informal welcoming chat (that made me feel secure). Then it was on to the primary meeting. What was weird was the fact that the discussion was really similar to an in person interview, except it was via live chat!

The inquiries had to do with my previous experience, why I was requesting the task, how I ‘d take care of specific scenarios and my expertise of The Conversation Shop and their services.

Amy was looking to reveal my toughness and weaknesses to establish whether I could fulfill the high assumptions that they establish. She needed to know where I would certainly require a little additional training and where I might bring new abilities to the group.

Why I desired the position was likewise extremely vital certainly. Although much of our team is spread out across the UK, The Chat Store is absolutely a close knit team with big passions. Each and every one people is an essential part of providing the outcomes that we provide for customers.

Demands, such as my typing rate, were examined too of course. Needing to transform several site site visitors whilst offering customer satisfaction implies that you need to believe and also type quick.

Amy also gave me the chance to ask any kind of questions that I had, and also she answered them extensively. I was happy and wishing that I did well in my live chat interview!

As you have actually possibly thought (by me creating this post) I did succeed in my first meeting for the online conversation work. I was invited to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was likewise very nervous! Fortunately the telephone interview was not as terrifying as I when assumed and also it was extra casual than formal.

I obtained inquired about my leisure activities, what I like to do in my leisure as well as a couple of concerns about the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everybody and also becoming a part of The Chat Store household was a very important aspect.

It was an enjoyment to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I approved with wonderful pleasure, naturally. I was over the moon as well as I still am!

When I had approved the offer I was emailed the agreements that needed to be authorized electronically (just how great is that), my functioning hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and he described every little thing I required to learn about the “Live Conversation Agent” placement. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and various other information I needed to understand about the training process consisting of specifically what would certainly take place. John was an enjoyment to talk with and also I really felt comfy chatting to him as he claimed he would be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a poor round of illness, which meant I was unable to start my training when set up. Thankfully The Conversation Store are a number of fantastic individuals who are patiently waiting for me to be all right once again. I have actually never known such a recognizing business as well as I really feel blessed to be utilized by them.

Just as I will give up my job search, I came across The Conversation Shop. I’m eagerly waiting for getting well and also beginning my training. Hopefully I shall be a totally fledged live conversation representative soon … view this space, my following blog post will tell you all about my journey via the training process.