I had actually been looking for a job functioning from house for some time as well as will surrender. A lot of ‘function from home’ tasks that you discover on the internet seem to be some kind of pyramid or ‘start your own business’ scheme. Paying a signing up with cost or buying their products for you to sell on? No many thanks!

Eventually I decided to have one more little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and, after reading the summary, a big wave of happiness came over me. Not only did I match their demands to a tee (precise learner with an investigative mind, strong ability to multi-task, high degrees of organisation jobs to get into in social media and also a keying speed over 80 words per minute), it also appeared like a job that I would actually love to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the initial stage of the employment procedure.

I was rather excited as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as just clicked the real-time chat tab. I had actually reached my interview.

After presenting myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who prepared and waiting to begin my interview.

My meeting started like any other: we presented ourselves and also had a little bit of an informal inviting chat (that made me feel secure). Then it was on to the primary meeting. What was weird was the truth that the conversation was really comparable to an in person interview, other than it was using online conversation!

The questions were about my previous experience, why I was looking for the job, just how I ‘d deal with particular scenarios and also my understanding of The Chat Store and their services.

Amy was aiming to reveal my strengths and also weak points to figure out whether I can satisfy the high expectations that they establish. She wanted to know where I would need a little added training and where I might bring brand-new abilities to the team.

Why I desired the position was additionally very vital obviously. Although much of our group is spread out throughout the UK, The Conversation Store is definitely a close knit group with big passions. Each and every one of us is an essential part of delivering the outcomes that we provide for customers.

Demands, such as my inputting speed, were examined too certainly. Having to transform several web site visitors whilst providing customer contentment implies that you need to think and kind fast.

Amy additionally gave me the chance to ask any concerns that I had, and also she addressed them thoroughly. I enjoyed and also hoping that I did well in my live conversation interview!

As you’ve possibly guessed (by me composing this post) I did do well in my first meeting for the online chat job. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far but I was additionally extremely anxious! Fortunately the telephone interview was not as scary as I as soon as assumed and also it was more informal than formal.

I obtained asked about my pastimes, what I like to do in my spare time as well as a few questions regarding the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe said that getting on with everyone and coming to be a part of The Conversation Store household was an extremely crucial factor.

It was a pleasure to speak on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and also I accepted with terrific pleasure, certainly. I was over the moon and I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be signed digitally (exactly how cool is that), my functioning hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he explained every little thing I required to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a great deal to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other information I required to know about the training process including exactly what would certainly take place. John was an enjoyment to talk to and also I really felt comfy talking to him as he claimed he would certainly be there for any inquiries I may have if I am ever before unsure or stuck.


I have had a negative bout of disease, which suggested I was unable to start my training when prepared. Thankfully The Chat Shop are a lot of terrific people that are patiently waiting on me to be all right once again. I have never ever understood such an understanding business and also I really feel blessed to be utilized by them.

Just as I was about to give up my task search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and beginning my training. With any luck I shall be a completely fledged real-time conversation agent soon … see this room, my next post will certainly tell you all about my trip via the training process.