I had actually been seeking a task working from home for a while and also will surrender. Many ‘work from residence’ work that you locate online appear to be some kind of pyramid or ‘start your own organization’ plan. Paying a signing up with charge or purchasing their products for you to sell on? No many thanks!

Someday I chose to have an additional little look as well as came across The Conversation Store. I saw the “Live Chat Agent” task on their careers page and, after reviewing the description, a large wave of happiness came by me. Not only did I fit their needs to a tee (thorough learner with an investigative mind, strong capacity to multi-task, high levels of organisation journalism social media jobs and also an inputting speed above 80 words per minute), it additionally looked like a task that I would really enjoy to do!

I used immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the employment process.

I was instead delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s web site. I opened my browser, mosted likely to The Conversation Store homepage as well as just clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, that prepared as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves and also had a little of an informal welcoming conversation (that made me really feel comfortable). After that it was on to the primary interview. What was unusual was the reality that the discussion was very similar to an in person interview, other than it was by means of live conversation!

The questions were about my previous experience, why I was obtaining the work, exactly how I would certainly manage certain scenarios and my expertise of The Chat Shop as well as their solutions.

Amy was seeking to expose my staminas and weaknesses to determine whether I could meet the high expectations that they set. She needed to know where I would require a little additional training and where I could bring brand-new skills to the team.

Why I wanted the setting was likewise really essential of course. Although much of our team is spread out across the UK, The Chat Store is definitely a close weaved team with large passions. Every one of us is an important part of supplying the outcomes that we do for customers.

Requirements, such as my inputting rate, were examined too of course. Needing to convert numerous internet site site visitors whilst offering customer fulfillment indicates that you need to believe and type quickly.

Amy additionally provided me the chance to ask any type of inquiries that I had, and she addressed them thoroughly. I mored than happy and also wishing that I succeeded in my live chat interview!

As you’ve possibly guessed (by me composing this blog post) I did succeed in my initial interview for the online chat task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far however I was additionally really worried! The good news is the telephone meeting was not as terrifying as I as soon as believed and also it was more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my leisure and also a couple of questions about the Live Chat Agent position. I also had some responses on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the questions that Joe asked were about my individuality. Joe claimed that moving on with everybody and ending up being a part of The Conversation Shop household was an extremely vital factor.

It was an enjoyment to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I approved with terrific satisfaction, of course. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized digitally (exactly how awesome is that), my working hrs, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted about 2 hours and also he clarified everything I needed to find out about the “Live Chat Representative” setting. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I needed to learn about the training procedure consisting of specifically what would certainly occur. John was a satisfaction to speak with and I felt comfortable chatting to him as he claimed he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a negative spell of disease, which indicated I was not able to start my training when organized. The Good News Is The Conversation Store are a bunch of terrific individuals who are patiently waiting for me to be well enough once more. I have actually never ever known such a recognizing firm and also I feel fortunate to be used by them.

Equally as I was about to surrender my task search, I came across The Conversation Store. I’m eagerly waiting for recovering and beginning my training. With any luck I shall be a completely fledged live conversation agent quickly … see this space, my following post will tell you all about my trip with the training process.