I had been looking for a work functioning from residence for some time and will give up. A lot of ‘work from house’ work that you find on the internet appear to be some form of pyramid or ‘start your own organization’ system. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Eventually I determined to have one more little look as well as discovered The Conversation Shop. I saw the “Live Conversation Agent” job on their careers web page and also, after reviewing the description, a large wave of joy came over me. Not only did I match their requirements to a tee (precise student with a curious mind, strong capacity to multi-task, high levels of organisation junior social media jobs durban and also a keying speed over 80 words per min), it likewise looked like a job that I would really like to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage and also simply clicked the online conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was managing chat at the time, I was swiftly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a little bit of a laid-back welcoming conversation (which made me feel at ease). After that it was on to the main meeting. What was odd was the fact that the conversation was extremely comparable to a face-to-face interview, other than it was using online conversation!

The concerns had to do with my previous experience, why I was looking for the job, exactly how I would certainly take care of specific circumstances as well as my knowledge of The Chat Store as well as their services.

Amy was aiming to expose my strengths and also weak points to identify whether I can satisfy the high expectations that they establish. She would like to know where I would certainly need a little additional training as well as where I can bring new skills to the group.

Why I desired the position was also really essential naturally. Although much of our team is spread out throughout the UK, The Conversation Store is certainly a close knit group with large aspirations. Every one of us is an important part of delivering the results that we do for clients.

Requirements, such as my typing speed, were tested also obviously. Needing to convert several site visitors whilst giving consumer contentment indicates that you need to think and type quickly.

Amy additionally provided me the possibility to ask any inquiries that I had, and also she answered them thoroughly. I enjoyed and also really hoping that I did well in my online chat interview!

As you’ve possibly guessed (by me creating this post) I did succeed in my initial meeting for the live chat job. I was invited to the following phase of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this much however I was additionally extremely anxious! Thankfully the telephone interview was not as frightening as I when assumed and it was much more informal than formal.

I got inquired about my pastimes, what I such as to do in my leisure as well as a few concerns concerning the Live Conversation Representative placement. I also had some feedback on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe stated that getting on with everybody and ending up being a part of The Chat Store family members was a really crucial element.

It was a satisfaction to talk on the phone to my prospective future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I approved with terrific satisfaction, naturally. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and also he explained every little thing I required to learn about the “Live Conversation Agent” position. I made certain to make great deals of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other information I required to learn about the training procedure including exactly what would occur. John was a pleasure to talk to and I really felt comfortable talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever before unclear or stuck.


I have had a negative bout of disease, which implied I was unable to begin my training when prepared. Fortunately The Conversation Shop are a number of fantastic individuals who are patiently awaiting me to be well enough once again. I have actually never known such a comprehending business as well as I feel privileged to be used by them.

Just as I was about to quit my job search, I came across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Ideally I will be a totally fledged live conversation representative quickly … view this room, my next message will tell you everything about my journey through the training process.