I had actually been seeking a work working from home for some time and also will give up. A lot of ‘work from house’ tasks that you locate online seem to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining charge or acquiring their products for you to sell on? No many thanks!

Eventually I chose to have another little appearance as well as encountered The Conversation Shop. I saw the “Live Chat Representative” task on their careers web page and, after reviewing the summary, a large wave of happiness came over me. Not just did I match their requirements to a tee (thorough learner with a curious mind, solid capacity to multi-task, high degrees of organisation junior social media jobs london and also an inputting speed over 80 words per min), it additionally appeared like a work that I would really love to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Meeting’; following on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s website. I opened my web browser, mosted likely to The Chat Shop homepage and also just clicked the real-time chat tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, who was ready and also waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back inviting conversation (that made me feel comfortable). Then it was on to the primary interview. What was strange was the reality that the conversation was extremely comparable to an in person meeting, except it was via online conversation!

The questions were about my previous experience, why I was making an application for the task, just how I ‘d handle specific circumstances as well as my understanding of The Chat Store and their services.

Amy was looking to disclose my staminas as well as weak points to figure out whether I can fulfill the high assumptions that they establish. She wished to know where I would require a little extra training as well as where I might bring new skills to the group.

Why I wanted the placement was also extremely important obviously. Although much of our team is spread across the UK, The Chat Store is definitely a close weaved team with large aspirations. Each one people is an essential part of providing the results that we do for customers.

Demands, such as my keying speed, were checked as well certainly. Having to transform numerous site visitors whilst offering customer satisfaction implies that you need to think and kind quick.

Amy additionally offered me the chance to ask any kind of concerns that I had, and she addressed them thoroughly. I mored than happy and wishing that I did well in my real-time chat interview!

As you’ve most likely presumed (by me writing this blog post) I did do well in my first meeting for the online conversation job. I was invited to the following phase of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much but I was likewise extremely worried! Thankfully the telephone meeting was not as terrifying as I once assumed and also it was more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my spare time as well as a few inquiries regarding the Live Chat Representative position. I additionally had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that proceeding with everyone and ending up being a part of The Conversation Store family members was an extremely vital factor.

It was an enjoyment to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I accepted with wonderful enjoyment, of course. I was over the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he explained every little thing I required to learn about the “Live Conversation Agent” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and various other details I required to know about the training process consisting of specifically what would certainly occur. John was a pleasure to talk to as well as I really felt comfortable talking to him as he said he would be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a bad bout of ill health, which indicated I was unable to begin my training when prepared. Luckily The Chat Shop are a number of terrific people that are patiently waiting for me to be well enough once more. I have actually never known such a recognizing company and I feel fortunate to be employed by them.

Equally as I was about to quit my job search, I came across The Conversation Store. I’m eagerly awaiting healing as well as beginning my training. Ideally I shall be a totally fledged live chat representative soon … watch this area, my following post will certainly inform you everything about my trip with the training procedure.