I had been seeking a work working from home for some time as well as was about to give up. Most ‘work from residence’ work that you discover on the internet seem to be some form of pyramid or ‘start your very own company’ plan. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Eventually I chose to have an additional little appearance and also came across The Chat Shop. I saw the “Live Conversation Agent” job on their professions page and, after checking out the summary, a huge wave of joy came by me. Not just did I fit their demands to a tee (careful student with an inquisitive mind, strong ability to multi-task, high levels of organisation junior social media jobs as well as a keying rate over 80 words per min), it also appeared like a job that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my web browser, went to The Conversation Shop homepage and also merely clicked the online chat tab. I had come to my interview.

After introducing myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, who prepared as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of a laid-back inviting conversation (that made me really feel comfortable). After that it was on to the main meeting. What was weird was the fact that the discussion was extremely comparable to an in person interview, except it was via live conversation!

The questions had to do with my previous experience, why I was looking for the job, exactly how I ‘d deal with particular situations as well as my knowledge of The Chat Shop as well as their solutions.

Amy was looking to reveal my toughness and weak points to determine whether I can satisfy the high expectations that they establish. She needed to know where I would need a little added training and where I might bring brand-new skills to the team.

Why I desired the position was also really crucial obviously. Although much of our team is spread across the UK, The Conversation Store is absolutely a close knit group with large ambitions. Every one of us is an integral part of delivering the results that we do for clients.

Demands, such as my typing speed, were checked also obviously. Having to transform numerous web site visitors whilst offering consumer fulfillment suggests that you need to think and type quick.

Amy additionally gave me the possibility to ask any questions that I had, as well as she answered them thoroughly. I was happy as well as hoping that I did well in my live chat interview!

As you have actually probably guessed (by me creating this blog post) I did succeed in my initial interview for the live chat task. I was invited to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far however I was likewise extremely nervous! Luckily the telephone meeting was not as scary as I when believed as well as it was much more informal than official.

I got asked about my pastimes, what I like to do in my leisure and also a few questions concerning the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe claimed that getting on with everybody and also coming to be a part of The Chat Shop family was a really vital factor.

It was a satisfaction to speak on the phone to my possible future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and also I accepted with excellent enjoyment, certainly. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that needed to be signed digitally (how cool is that), my working hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he explained every little thing I required to know about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and various other information I required to understand about the training procedure consisting of precisely what would occur. John was an enjoyment to talk to and also I felt comfy talking to him as he stated he would certainly be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a negative round of disease, which meant I was unable to begin my training when arranged. Thankfully The Chat Store are a bunch of terrific people who are patiently awaiting me to be all right again. I have never recognized such a recognizing business as well as I feel fortunate to be used by them.

Just as I was about to quit my work search, I came across The Conversation Store. I’m excitedly awaiting recovering and also beginning my training. Ideally I shall be a fully fledged live conversation agent soon … watch this area, my following article will certainly inform you all about my journey with the training process.