I had been searching for a task working from house for a while as well as was about to surrender. A lot of ‘function from home’ jobs that you discover online appear to be some form of pyramid or ‘begin your very own organization’ scheme. Paying a signing up with charge or purchasing their items for you to sell on? No many thanks!

One day I chose to have an additional little look and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their careers web page and, after reviewing the description, a large wave of happiness came me. Not just did I fit their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation kc job seekers social media and also a typing speed above 80 words per minute), it additionally looked like a task that I would truly enjoy to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and provided me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s site. I opened my web browser, mosted likely to The Conversation Shop homepage and simply clicked the online conversation tab. I had reached my meeting.

After presenting myself to a representative that was managing conversation at the time, I was swiftly moved to Amy, who was ready as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a little bit of a casual inviting chat (which made me really feel comfortable). Then it was on to the main meeting. What was odd was the truth that the discussion was extremely similar to an in person meeting, other than it was by means of online chat!

The concerns had to do with my previous experience, why I was applying for the work, just how I would certainly handle specific scenarios and my knowledge of The Conversation Store and their services.

Amy was looking to expose my toughness as well as weaknesses to identify whether I can meet the high assumptions that they set. She wished to know where I would require a little added training and where I could bring new skills to the team.

Why I desired the position was also very crucial naturally. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit group with huge ambitions. Each one people is an essential part of delivering the results that we provide for clients.

Needs, such as my inputting speed, were examined as well naturally. Having to convert multiple internet site site visitors whilst giving customer contentment implies that you have to think as well as kind fast.

Amy likewise offered me the possibility to ask any type of concerns that I had, and also she addressed them completely. I mored than happy and also really hoping that I did well in my live chat interview!

As you’ve most likely guessed (by me writing this article) I did do well in my initial interview for the live conversation task. I was invited to the following stage of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much however I was likewise very anxious! Fortunately the telephone interview was not as scary as I as soon as assumed as well as it was much more informal than official.

I got asked about my pastimes, what I such as to do in my spare time as well as a few inquiries concerning the Live Conversation Representative position. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the questions that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody and also coming to be a part of The Chat Store household was an extremely essential factor.

It was a pleasure to speak on the phone to my possible future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with great enjoyment, naturally. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be signed electronically (how trendy is that), my functioning hours, what group I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs as well as he explained every little thing I required to know about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I needed to find out about the training procedure consisting of precisely what would take place. John was an enjoyment to speak with and also I felt comfortable talking to him as he said he would certainly be there for any kind of questions I may have if I am ever uncertain or stuck.


I have had a negative spell of ill health, which implied I was not able to start my training when prepared. Fortunately The Conversation Store are a bunch of remarkable people who are patiently waiting on me to be all right once more. I have actually never recognized such a comprehending firm and I feel blessed to be utilized by them.

Equally as I was about to give up my job search, I came across The Chat Store. I’m excitedly awaiting recovering and starting my training. With any luck I will be a totally fledged real-time conversation representative quickly … see this space, my following post will certainly tell you everything about my trip with the training procedure.