I had actually been searching for a job working from residence for some time and was about to surrender. Many ‘work from residence’ jobs that you find online seem to be some kind of pyramid or ‘begin your very own organization’ scheme. Paying a joining charge or getting their items for you to sell on? No thanks!

Someday I chose to have one more little look and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their professions web page as well as, after reading the summary, a big wave of joy came me. Not only did I fit their needs to a tee (meticulous learner with a curious mind, solid capacity to multi-task, high levels of organisation laws on social media usage on the job and a typing speed above 80 words per min), it likewise seemed like a job that I would truly enjoy to do!

I used immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s website. I opened my internet browser, went to The Conversation Store homepage as well as simply clicked the real-time chat tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready and also waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back inviting chat (that made me feel comfortable). Then it was on to the main interview. What was strange was the fact that the discussion was really similar to a face-to-face interview, other than it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was obtaining the job, exactly how I ‘d handle certain situations and also my knowledge of The Chat Store as well as their services.

Amy was wanting to reveal my toughness and also weaknesses to determine whether I can satisfy the high assumptions that they set. She needed to know where I would need a little added training and where I could bring new skills to the group.

Why I desired the position was likewise extremely crucial naturally. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit group with big ambitions. Each and every one people is an essential part of supplying the outcomes that we do for customers.

Needs, such as my keying speed, were checked too of course. Needing to transform several site site visitors whilst offering consumer fulfillment suggests that you need to think as well as kind quickly.

Amy additionally offered me the chance to ask any kind of concerns that I had, as well as she addressed them thoroughly. I was happy and also wishing that I did well in my live conversation interview!

As you have actually probably thought (by me writing this post) I did do well in my preliminary interview for the live chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was additionally extremely anxious! Thankfully the telephone meeting was not as terrifying as I once thought and also it was extra casual than official.

I got asked about my hobbies, what I such as to do in my leisure as well as a couple of questions regarding the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also coming to be a part of The Conversation Shop household was a very crucial element.

It was a pleasure to talk on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … as well as I accepted with great satisfaction, naturally. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be authorized electronically (just how trendy is that), my working hrs, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he explained everything I required to understand about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my notebook as it is a great deal to take in.

I was after that provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other information I required to find out about the training procedure consisting of exactly what would certainly occur. John was an enjoyment to talk to and I really felt comfy talking to him as he claimed he would be there for any kind of questions I may have if I am ever before unsure or stuck.


I have had a bad round of illness, which indicated I was unable to begin my training when set up. Thankfully The Chat Shop are a number of terrific people that are patiently waiting on me to be well enough once again. I have never ever known such an understanding company and also I really feel privileged to be utilized by them.

Equally as I was about to surrender my work search, I came across The Conversation Shop. I’m excitedly waiting for healing and beginning my training. With any luck I shall be a totally fledged online chat agent soon … watch this space, my next post will certainly tell you everything about my journey with the training procedure.