I had been looking for a job working from house for some time and was about to surrender. Many ‘work from residence’ jobs that you find on-line seem to be some form of pyramid or ‘start your very own service’ system. Paying a joining fee or buying their products for you to sell on? No thanks!

One day I determined to have an additional little appearance and also stumbled upon The Chat Shop. I saw the “Live Conversation Agent” job on their jobs page and also, after reading the description, a large wave of joy came me. Not only did I suit their demands to a tee (thorough learner with a curious mind, strong ability to multi-task, high levels of organisation laws protecting social media from jobs and also a keying rate above 80 words per min), it likewise seemed like a task that I would actually enjoy to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the first stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s internet site. I opened my browser, mosted likely to The Chat Store homepage as well as simply clicked the online conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, who prepared and waiting to start my interview.

My interview began like any other: we presented ourselves and also had a little of a laid-back inviting chat (that made me feel at ease). Then it was on to the main meeting. What was weird was the fact that the discussion was very comparable to an in person interview, except it was through real-time chat!

The concerns were about my previous experience, why I was applying for the work, exactly how I ‘d manage specific situations and also my understanding of The Chat Store and also their services.

Amy was seeking to expose my strengths and also weak points to establish whether I might satisfy the high expectations that they set. She needed to know where I would certainly require a little extra training and where I could bring new abilities to the group.

Why I desired the placement was likewise extremely crucial of course. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close weaved group with big ambitions. Each one of us is an integral part of providing the results that we do for customers.

Demands, such as my typing rate, were checked as well of course. Having to convert multiple website site visitors whilst giving consumer complete satisfaction means that you need to believe and also kind quickly.

Amy also offered me the chance to ask any concerns that I had, as well as she answered them extensively. I mored than happy and also wishing that I succeeded in my online chat meeting!

As you’ve possibly guessed (by me composing this article) I did do well in my initial meeting for the live chat work. I was welcomed to the following stage of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally extremely nervous! Luckily the telephone interview was not as scary as I when thought and also it was extra informal than official.

I got inquired about my hobbies, what I such as to do in my extra time and a couple of questions regarding the Live Chat Agent position. I also had some responses on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the concerns that Joe asked were about my character. Joe said that moving on with everybody as well as coming to be a part of The Conversation Store family was an extremely vital variable.

It was an enjoyment to talk on the phone to my possible future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I approved with great enjoyment, of course. I mored than the moon and also I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (exactly how cool is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hrs and he described every little thing I required to learn about the “Live Chat Agent” setting. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I needed to find out about the training procedure consisting of exactly what would occur. John was a pleasure to talk with and also I really felt comfy talking to him as he claimed he would certainly be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a negative round of ill health, which implied I was incapable to begin my training when organized. Thankfully The Chat Shop are a number of fantastic individuals who are patiently waiting on me to be well enough once again. I have never recognized such a comprehending company and I really feel blessed to be utilized by them.

Just as I was about to surrender my task search, I stumbled across The Chat Store. I’m excitedly waiting for getting well as well as beginning my training. With any luck I shall be a completely fledged online chat agent quickly … view this space, my following message will certainly inform you all about my trip through the training process.