I had been looking for a job working from residence for a while and was about to quit. A lot of ‘function from home’ jobs that you discover on the internet appear to be some form of pyramid or ‘start your very own service’ scheme. Paying a joining charge or getting their items for you to sell on? No thanks!

Someday I chose to have an additional little look and also found The Chat Shop. I saw the “Live Chat Representative” job on their jobs page and also, after checking out the description, a big wave of joy came me. Not just did I suit their requirements to a tee (precise student with an investigative mind, strong ability to multi-task, high degrees of organisation legit chat agent jobs from home and a typing speed over 80 words per minute), it additionally looked like a work that I would truly love to do!

I used quickly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s web site. I opened my internet browser, went to The Chat Shop homepage as well as simply clicked the live conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling chat at the time, I was rapidly moved to Amy, that was ready as well as waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a bit of a casual welcoming conversation (that made me really feel secure). Then it was on to the primary meeting. What was odd was the reality that the conversation was really comparable to an in person interview, except it was through live chat!

The inquiries had to do with my previous experience, why I was making an application for the task, just how I ‘d manage particular situations and my understanding of The Chat Shop and also their services.

Amy was looking to disclose my strengths as well as weaknesses to determine whether I can satisfy the high assumptions that they establish. She needed to know where I would certainly need a little added training and where I could bring new abilities to the group.

Why I wanted the position was also extremely vital obviously. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit team with big passions. Each one of us is an important part of providing the results that we do for customers.

Needs, such as my keying speed, were evaluated also of course. Having to transform several website visitors whilst supplying consumer fulfillment implies that you have to assume and also kind fast.

Amy additionally gave me the chance to ask any type of questions that I had, and also she answered them extensively. I enjoyed and wishing that I succeeded in my real-time conversation interview!

As you’ve possibly presumed (by me composing this blog post) I did succeed in my preliminary interview for the live conversation task. I was invited to the following phase of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far however I was likewise extremely anxious! Thankfully the telephone interview was not as frightening as I as soon as believed and it was much more laid-back than official.

I obtained inquired about my hobbies, what I such as to do in my extra time and also a couple of inquiries concerning the Live Conversation Agent placement. I also had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my character. Joe claimed that proceeding with everybody and also coming to be a part of The Chat Store family was a very vital aspect.

It was a pleasure to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and also I accepted with excellent enjoyment, obviously. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be signed digitally (how trendy is that), my functioning hours, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he clarified every little thing I needed to understand about the “Live Conversation Agent” setting. I ensured to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) as well as other details I required to know about the training process consisting of exactly what would certainly take place. John was a pleasure to talk to as well as I really felt comfy chatting to him as he said he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a negative spell of disease, which meant I was incapable to start my training when organized. Thankfully The Conversation Shop are a lot of remarkable individuals who are patiently awaiting me to be well enough once more. I have actually never recognized such an understanding business and I really feel blessed to be utilized by them.

Equally as I was about to give up my job search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and starting my training. With any luck I shall be a totally fledged live chat agent soon … see this room, my following message will inform you everything about my trip via the training process.