I had actually been looking for a job working from house for some time and also was about to quit. Most ‘work from home’ tasks that you locate online seem to be some form of pyramid or ‘start your very own organization’ scheme. Paying a joining cost or getting their products for you to sell on? No many thanks!

One day I determined to have one more little look and also encountered The Chat Shop. I saw the “Live Chat Agent” job on their professions web page and, after reading the summary, a huge wave of happiness came over me. Not only did I suit their needs to a tee (meticulous student with an investigative mind, solid capacity to multi-task, high levels of organisation leverage social media definition in finding a job definition and also an inputting rate over 80 words per minute), it likewise appeared like a job that I would truly like to do!

I used instantly! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time conversation tab. I had reached my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who prepared and waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a casual inviting chat (that made me feel at ease). After that it was on to the main meeting. What was unusual was the truth that the discussion was extremely similar to an in person meeting, except it was via online chat!

The concerns had to do with my previous experience, why I was getting the work, just how I would certainly handle particular scenarios and also my knowledge of The Conversation Shop and their solutions.

Amy was aiming to reveal my staminas and also weak points to figure out whether I might satisfy the high assumptions that they establish. She wanted to know where I would require a little added training as well as where I can bring new skills to the group.

Why I desired the position was likewise really crucial obviously. Although much of our group is spread across the UK, The Chat Store is absolutely a close weaved team with big ambitions. Each one of us is an integral part of providing the outcomes that we do for customers.

Demands, such as my typing rate, were checked as well of course. Having to transform multiple web site site visitors whilst supplying customer contentment implies that you need to assume as well as type quick.

Amy likewise offered me the opportunity to ask any questions that I had, and also she answered them extensively. I mored than happy as well as hoping that I succeeded in my online conversation meeting!

As you’ve most likely guessed (by me writing this article) I did succeed in my first meeting for the live conversation task. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was likewise extremely nervous! Thankfully the telephone meeting was not as scary as I when assumed as well as it was much more casual than formal.

I obtained asked about my leisure activities, what I like to do in my extra time and also a few inquiries regarding the Live Conversation Representative position. I also had some feedback on my ‘Live Chat Interview’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everybody and also becoming a part of The Chat Store household was a very crucial aspect.

It was a pleasure to speak on the phone to my potential future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and I accepted with excellent pleasure, obviously. I was over the moon and I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (exactly how amazing is that), my functioning hrs, what group I would remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hours as well as he clarified every little thing I required to learn about the “Live Chat Agent” position. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and various other information I required to understand about the training process consisting of specifically what would occur. John was a satisfaction to talk with and also I really felt comfortable chatting to him as he said he would be there for any queries I might have if I am ever uncertain or stuck.


I have had a bad bout of illness, which meant I was incapable to start my training when arranged. Fortunately The Conversation Shop are a number of terrific individuals who are patiently waiting on me to be all right once again. I have never known such a comprehending company and I really feel blessed to be used by them.

Equally as I was about to give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for getting well as well as beginning my training. Ideally I shall be a completely fledged live conversation agent soon … watch this area, my next blog post will certainly inform you all about my journey via the training procedure.