I had actually been searching for a task working from home for a while and was about to give up. Many ‘work from home’ work that you find online appear to be some kind of pyramid or ‘begin your very own organization’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Eventually I decided to have an additional little appearance and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their occupations web page and also, after reviewing the description, a big wave of joy came over me. Not only did I fit their needs to a tee (meticulous student with a curious mind, strong ability to multi-task, high degrees of organisation lifeteen social media job and an inputting rate over 80 words per minute), it also seemed like a job that I would truly enjoy to do!

I applied straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the employment process.

I was rather excited as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s site. I opened my web browser, went to The Conversation Shop homepage as well as simply clicked the live conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, who was ready as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves and had a little bit of a laid-back inviting conversation (which made me feel at ease). After that it was on to the main interview. What was strange was the reality that the conversation was extremely similar to an in person meeting, except it was via online chat!

The concerns were about my previous experience, why I was getting the work, exactly how I ‘d deal with certain scenarios and also my understanding of The Chat Store and also their services.

Amy was seeking to disclose my strengths and also weaknesses to identify whether I might fulfill the high assumptions that they establish. She wanted to know where I would need a little added training as well as where I can bring brand-new talents to the team.

Why I desired the position was also extremely important naturally. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close knit team with large ambitions. Every one of us is an essential part of supplying the outcomes that we provide for customers.

Requirements, such as my typing rate, were evaluated too of course. Needing to transform multiple internet site visitors whilst giving customer fulfillment implies that you need to think as well as type quick.

Amy likewise offered me the chance to ask any type of inquiries that I had, and also she addressed them completely. I mored than happy and also really hoping that I succeeded in my real-time conversation meeting!

As you have actually probably guessed (by me composing this blog post) I did do well in my initial interview for the online conversation task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far but I was likewise extremely anxious! Thankfully the telephone meeting was not as frightening as I as soon as thought as well as it was more informal than formal.

I got inquired about my hobbies, what I like to do in my extra time as well as a few inquiries regarding the Live Conversation Agent setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the questions that Joe asked were about my personality. Joe claimed that moving on with everyone and coming to be a part of The Conversation Store family members was a very vital variable.

It was an enjoyment to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and I accepted with excellent enjoyment, of course. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the agreements that required to be signed electronically (how great is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs and also he clarified every little thing I needed to understand about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then given the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I required to find out about the training procedure including exactly what would certainly occur. John was an enjoyment to talk to and I really felt comfy talking to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a poor spell of ill health, which suggested I was not able to begin my training when organized. Fortunately The Conversation Store are a bunch of remarkable individuals who are patiently waiting on me to be all right once more. I have never understood such a recognizing firm and also I really feel privileged to be employed by them.

Equally as I will give up my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing as well as beginning my training. Ideally I shall be a fully fledged live conversation agent soon … see this room, my following post will certainly tell you everything about my journey with the training procedure.