I had been seeking a job functioning from home for a while and also will give up. Most ‘function from home’ jobs that you find on-line seem to be some form of pyramid or ‘start your very own business’ scheme. Paying a joining cost or purchasing their products for you to sell on? No thanks!

One day I made a decision to have one more little look and stumbled upon The Conversation Shop. I saw the “Live Chat Agent” work on their professions web page and, after reading the summary, a huge wave of joy came over me. Not only did I fit their demands to a tee (thorough learner with a curious mind, solid capability to multi-task, high levels of organisation live agent chat jobs and a typing rate above 80 words per min), it likewise seemed like a job that I would actually like to do!

I used quickly! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s website. I opened my browser, went to The Chat Shop homepage and also simply clicked the online chat tab. I had arrived at my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that prepared as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves as well as had a little of a casual welcoming chat (that made me feel comfortable). Then it was on to the main interview. What was unusual was the fact that the conversation was really similar to a face-to-face meeting, other than it was via live conversation!

The concerns were about my previous experience, why I was requesting the task, exactly how I ‘d take care of particular circumstances and also my expertise of The Chat Shop and their services.

Amy was wanting to reveal my strengths and also weak points to establish whether I might satisfy the high expectations that they set. She needed to know where I would require a little added training as well as where I can bring brand-new abilities to the group.

Why I wanted the placement was additionally extremely vital certainly. Although much of our group is spread throughout the UK, The Chat Shop is absolutely a close weaved team with big aspirations. Every one of us is an essential part of providing the results that we do for customers.

Needs, such as my inputting rate, were evaluated as well naturally. Having to transform numerous website visitors whilst offering customer fulfillment indicates that you have to believe and also type fast.

Amy additionally offered me the chance to ask any kind of concerns that I had, as well as she addressed them extensively. I was happy and hoping that I did well in my real-time chat meeting!

As you’ve possibly thought (by me composing this post) I did do well in my first interview for the real-time chat job. I was welcomed to the following phase of the application process– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was additionally extremely worried! Luckily the telephone meeting was not as terrifying as I as soon as thought and it was much more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time as well as a few concerns regarding the Live Conversation Representative setting. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that moving on with everybody and coming to be a part of The Conversation Store family members was a very essential aspect.

It was a pleasure to speak on the phone to my possible future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I approved with terrific satisfaction, naturally. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that required to be authorized digitally (how great is that), my functioning hrs, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hours and he discussed whatever I needed to learn about the “Live Chat Representative” setting. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and various other details I required to learn about the training process including specifically what would take place. John was a pleasure to talk to and also I really felt comfortable chatting to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever not sure or stuck.


I have had a negative bout of illness, which meant I was incapable to begin my training when arranged. The Good News Is The Chat Shop are a number of remarkable individuals that are patiently waiting for me to be all right once more. I have actually never ever recognized such a comprehending firm and I really feel fortunate to be used by them.

Just as I will surrender my task search, I came across The Conversation Shop. I’m eagerly waiting for healing and starting my training. Hopefully I shall be a fully fledged online chat representative quickly … see this room, my next post will inform you all about my journey with the training process.