I had been looking for a work working from residence for some time and was about to surrender. Most ‘function from residence’ jobs that you discover on the internet seem to be some type of pyramid or ‘start your very own business’ scheme. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

Eventually I chose to have another little appearance and stumbled upon The Conversation Store. I saw the “Live Chat Representative” task on their professions web page and also, after reading the description, a large wave of happiness came me. Not only did I match their demands to a tee (careful student with an investigative mind, strong capacity to multi-task, high levels of organisation live chat agent job profile and also an inputting rate above 80 words per minute), it likewise felt like a job that I would actually like to do!

I used immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the first stage of the employment procedure.

I was rather delighted as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my web browser, mosted likely to The Conversation Store homepage and merely clicked the online conversation tab. I had come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, that was ready as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a little bit of a laid-back inviting chat (that made me really feel at ease). After that it was on to the major interview. What was odd was the truth that the conversation was extremely comparable to an in person meeting, other than it was by means of real-time conversation!

The concerns were about my previous experience, why I was making an application for the task, just how I ‘d handle specific circumstances as well as my understanding of The Chat Shop and also their solutions.

Amy was aiming to reveal my strengths and also weaknesses to determine whether I could fulfill the high expectations that they set. She needed to know where I would require a little extra training and where I can bring brand-new skills to the team.

Why I wanted the placement was likewise extremely important of course. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved group with large aspirations. Each and every one people is an integral part of delivering the outcomes that we do for customers.

Demands, such as my typing rate, were tested as well obviously. Needing to transform multiple web site site visitors whilst offering client complete satisfaction implies that you have to assume and also type quickly.

Amy additionally offered me the possibility to ask any kind of concerns that I had, and also she answered them completely. I was happy and really hoping that I succeeded in my real-time conversation interview!

As you’ve most likely thought (by me creating this post) I did succeed in my preliminary meeting for the online conversation work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far yet I was likewise really nervous! Thankfully the telephone interview was not as terrifying as I once thought as well as it was much more laid-back than official.

I obtained asked about my hobbies, what I like to do in my spare time and also a few inquiries about the Live Chat Representative placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that getting on with everybody and becoming a part of The Conversation Store family members was a very essential factor.

It was an enjoyment to talk on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and also I approved with fantastic satisfaction, obviously. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (how amazing is that), my functioning hrs, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hours and he explained whatever I needed to know about the “Live Conversation Agent” setting. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and other information I required to find out about the training procedure including precisely what would certainly take place. John was a satisfaction to talk with and also I really felt comfy talking to him as he claimed he would be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a negative bout of disease, which meant I was not able to start my training when arranged. Fortunately The Conversation Shop are a number of wonderful individuals that are patiently awaiting me to be all right once again. I have actually never ever known such an understanding business and I really feel fortunate to be utilized by them.

Equally as I was about to surrender my task search, I came across The Conversation Shop. I’m eagerly awaiting healing as well as beginning my training. Hopefully I will be a completely fledged live conversation representative soon … enjoy this room, my next message will tell you everything about my journey with the training process.