I had actually been seeking a job functioning from house for some time and will surrender. Many ‘function from residence’ jobs that you find online seem to be some kind of pyramid or ‘begin your own company’ plan. Paying a signing up with fee or getting their items for you to sell on? No thanks!

Eventually I determined to have one more little appearance and stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their careers web page and, after reviewing the summary, a huge wave of joy came over me. Not only did I suit their needs to a tee (precise learner with an analytical mind, solid capability to multi-task, high degrees of organisation live chat agent job skills as well as an inputting speed over 80 words per minute), it likewise appeared like a job that I would truly enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Store, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the online chat tab. I had arrived at my interview.

After introducing myself to a representative that was handling chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to start my interview.

My interview started like any other: we presented ourselves and had a little bit of a casual welcoming chat (which made me really feel comfortable). After that it was on to the major interview. What was strange was the truth that the discussion was extremely similar to an in person interview, other than it was via real-time conversation!

The inquiries had to do with my previous experience, why I was requesting the work, exactly how I ‘d take care of specific situations and my knowledge of The Chat Shop as well as their services.

Amy was looking to disclose my staminas and also weak points to identify whether I could satisfy the high expectations that they establish. She needed to know where I would require a little additional training as well as where I can bring new skills to the team.

Why I wanted the setting was additionally very vital of course. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close weaved team with big passions. Every one people is an essential part of delivering the outcomes that we provide for customers.

Demands, such as my inputting speed, were examined too of course. Having to transform several website site visitors whilst giving customer complete satisfaction means that you need to think and also kind quick.

Amy additionally provided me the opportunity to ask any type of inquiries that I had, and she addressed them completely. I mored than happy as well as hoping that I succeeded in my live conversation meeting!

As you’ve most likely thought (by me composing this blog post) I did do well in my preliminary interview for the live conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much yet I was likewise very anxious! The good news is the telephone interview was not as scary as I once believed as well as it was a lot more informal than formal.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a couple of concerns regarding the Live Conversation Representative setting. I likewise had some responses on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the inquiries that Joe asked were about my character. Joe said that moving on with everybody and becoming a part of The Chat Store family members was a very essential factor.

It was a satisfaction to speak on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … and I accepted with fantastic enjoyment, obviously. I was over the moon and I still am!

When I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hours as well as he described whatever I needed to learn about the “Live Chat Representative” position. I ensured to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and other details I required to learn about the training procedure including exactly what would occur. John was a pleasure to speak with and also I felt comfy talking to him as he said he would certainly be there for any queries I may have if I am ever unclear or stuck.


I have had a bad spell of ill health, which implied I was incapable to start my training when set up. Fortunately The Conversation Store are a number of terrific people who are patiently waiting on me to be well enough once more. I have actually never known such an understanding business and also I feel blessed to be utilized by them.

Just as I was about to surrender my work search, I came across The Conversation Store. I’m excitedly waiting for recovering and also beginning my training. Hopefully I will be a totally fledged online conversation agent quickly … enjoy this area, my next blog post will certainly inform you all about my journey via the training process.