I had been seeking a job working from home for a while and will give up. Most ‘work from home’ tasks that you find online seem to be some kind of pyramid or ‘begin your own business’ system. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

One day I decided to have another little look and found The Chat Store. I saw the “Live Conversation Representative” work on their professions web page as well as, after checking out the description, a big wave of joy came me. Not just did I fit their demands to a tee (careful learner with an inquisitive mind, strong capability to multi-task, high degrees of organisation live chat agent jobs glasgow and also a keying rate over 80 words per minute), it additionally looked like a job that I would actually enjoy to do!

I applied instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s web site. I opened my browser, went to The Chat Shop homepage as well as simply clicked the live conversation tab. I had arrived at my interview.

After presenting myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a bit of a casual welcoming chat (which made me feel at ease). After that it was on to the major interview. What was weird was the fact that the discussion was really similar to an in person interview, except it was through live conversation!

The questions were about my previous experience, why I was getting the task, just how I ‘d take care of specific situations as well as my knowledge of The Chat Shop as well as their solutions.

Amy was aiming to disclose my staminas and also weaknesses to establish whether I could meet the high assumptions that they establish. She wanted to know where I would require a little extra training as well as where I might bring brand-new abilities to the group.

Why I desired the position was additionally really vital certainly. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close knit team with big ambitions. Each one people is an important part of supplying the outcomes that we do for customers.

Demands, such as my typing speed, were evaluated also of course. Having to convert numerous website visitors whilst giving consumer fulfillment means that you have to believe and type quick.

Amy likewise provided me the chance to ask any kind of questions that I had, and also she answered them thoroughly. I was happy as well as wishing that I did well in my live chat interview!

As you’ve most likely thought (by me writing this article) I did succeed in my initial meeting for the live chat job. I was invited to the next phase of the application procedure– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far however I was likewise extremely nervous! Luckily the telephone meeting was not as frightening as I once thought as well as it was much more casual than official.

I got inquired about my hobbies, what I like to do in my leisure as well as a couple of inquiries concerning the Live Chat Representative position. I also had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everyone as well as becoming a part of The Chat Store family members was a really essential aspect.

It was a satisfaction to speak on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … as well as I approved with terrific enjoyment, naturally. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be authorized electronically (just how amazing is that), my working hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he described whatever I needed to understand about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) and also various other details I required to learn about the training process including precisely what would happen. John was an enjoyment to speak to and I felt comfortable chatting to him as he said he would be there for any kind of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad round of illness, which meant I was not able to start my training when arranged. Luckily The Conversation Shop are a number of terrific individuals that are patiently awaiting me to be all right once again. I have actually never ever known such a recognizing firm and I feel fortunate to be used by them.

Just as I will surrender my work search, I came across The Chat Store. I’m excitedly awaiting recovering and beginning my training. Ideally I shall be a fully fledged live conversation agent soon … watch this space, my next message will inform you all about my trip through the training procedure.