I had actually been trying to find a job functioning from residence for a while as well as was about to give up. The majority of ‘work from residence’ work that you discover on-line seem to be some type of pyramid or ‘start your own business’ scheme. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Eventually I decided to have one more little look and came across The Conversation Shop. I saw the “Live Chat Representative” work on their occupations web page and, after checking out the description, a big wave of joy came by me. Not only did I fit their demands to a tee (careful student with an analytical mind, solid ability to multi-task, high levels of organisation live chat agent jobs and a keying rate over 80 words per min), it also looked like a task that I would actually like to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the initial stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s website. I opened my internet browser, mosted likely to The Conversation Store homepage as well as simply clicked the live conversation tab. I had reached my meeting.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that prepared and waiting to begin my interview.

My interview began like any other: we introduced ourselves and had a little bit of a laid-back inviting chat (which made me really feel at ease). After that it was on to the primary meeting. What was strange was the truth that the conversation was very comparable to an in person meeting, other than it was using real-time chat!

The questions had to do with my previous experience, why I was applying for the job, just how I ‘d take care of specific scenarios as well as my understanding of The Chat Shop and their solutions.

Amy was looking to disclose my toughness and weaknesses to establish whether I might fulfill the high assumptions that they establish. She wished to know where I would certainly need a little extra training and where I might bring brand-new abilities to the group.

Why I desired the position was also really vital naturally. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close weaved team with big aspirations. Every one people is an essential part of providing the results that we provide for clients.

Demands, such as my keying speed, were checked also obviously. Having to transform multiple web site site visitors whilst providing customer contentment indicates that you have to assume and also kind quick.

Amy additionally provided me the chance to ask any concerns that I had, as well as she addressed them completely. I was happy and wishing that I succeeded in my real-time chat meeting!

As you have actually possibly presumed (by me composing this blog post) I did succeed in my preliminary interview for the live chat job. I was welcomed to the next phase of the application process– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much but I was also really worried! Luckily the telephone interview was not as frightening as I once assumed and it was much more laid-back than formal.

I got asked about my pastimes, what I like to do in my extra time and a few concerns regarding the Live Conversation Representative position. I likewise had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the inquiries that Joe asked were about my personality. Joe stated that proceeding with everybody and also coming to be a part of The Chat Store family members was a very essential variable.

It was a satisfaction to talk on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … as well as I accepted with terrific satisfaction, naturally. I was over the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my functioning hours, what group I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and also he discussed every little thing I required to find out about the “Live Chat Representative” position. I saw to it to make lots of notes in my notebook as it is a lot to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and also other details I needed to understand about the training procedure consisting of specifically what would certainly happen. John was a pleasure to speak to as well as I felt comfy chatting to him as he said he would be there for any kind of queries I may have if I am ever before uncertain or stuck.


I have had a negative bout of illness, which suggested I was not able to start my training when set up. The Good News Is The Chat Shop are a bunch of wonderful individuals who are patiently waiting on me to be all right once again. I have actually never understood such a recognizing firm as well as I really feel blessed to be utilized by them.

Just as I will surrender my work search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and also beginning my training. Hopefully I will be a totally fledged live chat agent quickly … watch this space, my next message will certainly inform you all about my journey through the training process.