I had actually been seeking a task working from house for a while and also will give up. Most ‘function from home’ work that you discover on-line seem to be some kind of pyramid or ‘begin your very own company’ system. Paying a joining charge or buying their products for you to sell on? No thanks!

One day I made a decision to have an additional little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and also, after reviewing the summary, a huge wave of joy came by me. Not just did I fit their demands to a tee (thorough learner with an analytical mind, solid ability to multi-task, high levels of organisation live chat agents from home jobs and a keying rate over 80 words per minute), it additionally felt like a job that I would truly enjoy to do!

I used straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s site. I opened my web browser, mosted likely to The Chat Shop homepage and simply clicked the online chat tab. I had reached my interview.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who was ready and waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a little of a laid-back inviting conversation (which made me feel comfortable). Then it was on to the main meeting. What was weird was the reality that the discussion was really similar to a face-to-face meeting, except it was through real-time chat!

The inquiries were about my previous experience, why I was looking for the job, exactly how I ‘d handle particular situations as well as my expertise of The Conversation Shop as well as their solutions.

Amy was looking to disclose my toughness and also weaknesses to determine whether I can meet the high expectations that they set. She would like to know where I would certainly need a little extra training and where I can bring new skills to the team.

Why I desired the position was likewise very essential certainly. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit team with huge aspirations. Every one of us is an integral part of supplying the results that we provide for clients.

Demands, such as my typing rate, were checked as well certainly. Having to convert numerous internet site visitors whilst giving customer contentment means that you need to assume and also kind quickly.

Amy likewise provided me the opportunity to ask any concerns that I had, and also she addressed them thoroughly. I enjoyed and really hoping that I succeeded in my online conversation interview!

As you have actually possibly thought (by me creating this post) I did succeed in my first interview for the online chat work. I was welcomed to the next phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was also extremely nervous! The good news is the telephone meeting was not as frightening as I when believed and it was a lot more casual than official.

I obtained asked about my leisure activities, what I like to do in my extra time and also a few inquiries regarding the Live Chat Representative placement. I likewise had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe said that proceeding with everybody as well as becoming a part of The Chat Store family was a really crucial aspect.

It was a pleasure to speak on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I accepted with excellent enjoyment, obviously. I mored than the moon as well as I still am!

When I had approved the offer I was emailed the agreements that needed to be signed digitally (just how awesome is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted around 2 hrs as well as he discussed every little thing I required to find out about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was then given the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) and also various other details I needed to find out about the training process consisting of specifically what would happen. John was a satisfaction to talk with and also I felt comfortable chatting to him as he claimed he would certainly be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a bad round of ill health, which suggested I was unable to start my training when prepared. Thankfully The Chat Shop are a number of terrific people that are patiently awaiting me to be well enough once again. I have actually never known such an understanding firm as well as I feel privileged to be utilized by them.

Equally as I was about to surrender my work search, I stumbled across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. With any luck I shall be a completely fledged live chat representative soon … watch this room, my following message will certainly tell you all about my trip via the training process.