I had actually been trying to find a work functioning from house for some time and will give up. The majority of ‘function from house’ tasks that you discover on-line seem to be some form of pyramid or ‘begin your own company’ scheme. Paying a joining charge or acquiring their items for you to sell on? No many thanks!

Eventually I chose to have an additional little look and encountered The Chat Shop. I saw the “Live Chat Representative” job on their professions page as well as, after checking out the description, a huge wave of happiness came over me. Not just did I fit their demands to a tee (careful learner with an analytical mind, solid capability to multi-task, high levels of organisation live chat agents us jobs and also a keying rate above 80 words per min), it also appeared like a work that I would truly love to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the employment procedure.

I was rather thrilled as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s site. I opened my browser, mosted likely to The Chat Shop homepage as well as simply clicked the online chat tab. I had gotten to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, that was ready and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves as well as had a bit of a laid-back welcoming chat (which made me really feel at ease). Then it was on to the primary meeting. What was strange was the fact that the discussion was really similar to an in person interview, except it was through online conversation!

The inquiries had to do with my previous experience, why I was looking for the task, how I ‘d deal with certain scenarios and also my understanding of The Chat Store and also their solutions.

Amy was looking to reveal my strengths and also weak points to figure out whether I can meet the high expectations that they establish. She would like to know where I would require a little additional training and also where I could bring new talents to the group.

Why I wanted the setting was likewise very vital certainly. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with large aspirations. Every one people is an integral part of providing the outcomes that we provide for clients.

Demands, such as my typing speed, were checked as well naturally. Having to transform several site site visitors whilst offering customer fulfillment means that you need to think and kind quick.

Amy additionally provided me the chance to ask any type of inquiries that I had, and also she addressed them thoroughly. I mored than happy and also really hoping that I succeeded in my live chat meeting!

As you have actually possibly thought (by me composing this article) I did do well in my initial interview for the live chat task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was also really nervous! Fortunately the telephone meeting was not as terrifying as I as soon as believed and it was more informal than official.

I obtained asked about my pastimes, what I such as to do in my extra time and a couple of inquiries regarding the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe said that getting on with everybody and ending up being a part of The Chat Store household was a very essential factor.

It was a satisfaction to speak on the phone to my potential future managers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and I approved with terrific enjoyment, of course. I was over the moon and also I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he clarified whatever I required to understand about the “Live Chat Representative” placement. I saw to it to make lots of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and other information I required to find out about the training procedure consisting of specifically what would certainly take place. John was a pleasure to speak with and I really felt comfy chatting to him as he said he would certainly be there for any inquiries I might have if I am ever before not sure or stuck.


I have had a bad spell of illness, which implied I was not able to begin my training when prepared. Luckily The Chat Store are a bunch of remarkable people who are patiently awaiting me to be well enough again. I have actually never ever understood such a comprehending business as well as I feel blessed to be employed by them.

Just as I was about to give up my work search, I came across The Chat Store. I’m eagerly waiting for recovering as well as beginning my training. With any luck I will be a completely fledged live conversation agent quickly … watch this room, my next blog post will certainly tell you everything about my trip via the training procedure.