I had been trying to find a task functioning from residence for some time and will surrender. Many ‘work from home’ work that you find on the internet appear to be some type of pyramid or ‘start your own service’ system. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

Eventually I chose to have another little look and also found The Conversation Shop. I saw the “Live Chat Agent” task on their occupations web page and also, after reading the summary, a large wave of happiness came me. Not only did I match their demands to a tee (precise student with an analytical mind, strong capacity to multi-task, high levels of organisation live chat and email jobs as well as an inputting speed over 80 words per minute), it likewise felt like a work that I would really enjoy to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the first application concerns, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage as well as merely clicked the online chat tab. I had come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, that prepared and waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a casual inviting conversation (which made me really feel secure). Then it was on to the main interview. What was weird was the fact that the discussion was very similar to an in person meeting, except it was by means of real-time conversation!

The inquiries had to do with my previous experience, why I was getting the work, how I would certainly manage specific circumstances and my knowledge of The Chat Shop and also their services.

Amy was looking to disclose my strengths and also weaknesses to identify whether I can meet the high assumptions that they establish. She wished to know where I would need a little extra training as well as where I could bring new skills to the group.

Why I desired the placement was also extremely essential certainly. Although much of our group is spread out throughout the UK, The Conversation Store is absolutely a close weaved group with big ambitions. Each and every one of us is an important part of delivering the results that we provide for clients.

Demands, such as my typing speed, were checked too naturally. Having to transform several internet site visitors whilst supplying consumer satisfaction indicates that you have to assume and also type fast.

Amy likewise offered me the possibility to ask any kind of inquiries that I had, and also she addressed them thoroughly. I mored than happy and also really hoping that I succeeded in my live chat interview!

As you’ve most likely thought (by me writing this post) I did do well in my preliminary interview for the real-time conversation work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was likewise very nervous! The good news is the telephone meeting was not as frightening as I as soon as believed and also it was a lot more informal than official.

I got asked about my leisure activities, what I such as to do in my extra time and a few inquiries about the Live Chat Agent placement. I likewise had some responses on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everyone and coming to be a part of The Conversation Store family was a very important aspect.

It was a pleasure to speak on the phone to my possible future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and also I approved with great pleasure, of course. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be signed digitally (how cool is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and also he discussed every little thing I required to understand about the “Live Chat Representative” placement. I saw to it to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also other details I required to know about the training process including precisely what would certainly occur. John was an enjoyment to speak with and also I really felt comfortable chatting to him as he claimed he would certainly be there for any questions I may have if I am ever before unclear or stuck.


I have had a negative round of disease, which suggested I was not able to start my training when organized. Thankfully The Conversation Shop are a lot of terrific people that are patiently waiting on me to be all right once again. I have never ever known such a recognizing company and also I really feel blessed to be employed by them.

Equally as I was about to surrender my job search, I came across The Conversation Store. I’m excitedly waiting for healing and beginning my training. With any luck I will be a fully fledged live chat representative soon … watch this room, my next blog post will certainly tell you all about my journey via the training process.