I had been trying to find a work working from home for a while and was about to quit. Most ‘function from house’ jobs that you locate on-line appear to be some type of pyramid or ‘begin your own service’ plan. Paying a joining charge or purchasing their items for you to sell on? No thanks!

One day I chose to have an additional little look and encountered The Chat Shop. I saw the “Live Conversation Agent” work on their careers web page as well as, after checking out the summary, a large wave of happiness came by me. Not just did I fit their demands to a tee (meticulous student with an investigative mind, strong capability to multi-task, high degrees of organisation live chat at home jobs and a keying speed over 80 words per minute), it likewise looked like a task that I would actually love to do!

I used quickly! I patiently awaited a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me and provided me a ‘Live Chat Interview’; following on from the preliminary application concerns, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s internet site. I opened my web browser, went to The Chat Store homepage and also just clicked the live conversation tab. I had come to my interview.

After introducing myself to an agent that was handling conversation at the time, I was promptly moved to Amy, that was ready as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a bit of an informal welcoming conversation (which made me really feel at ease). Then it was on to the main meeting. What was weird was the fact that the discussion was very comparable to a face-to-face meeting, other than it was via online conversation!

The inquiries were about my previous experience, why I was requesting the work, just how I would certainly take care of particular situations and also my knowledge of The Chat Shop as well as their solutions.

Amy was looking to disclose my staminas and also weaknesses to identify whether I could fulfill the high assumptions that they establish. She wished to know where I would require a little extra training and also where I might bring brand-new skills to the team.

Why I desired the position was likewise very important of course. Although much of our team is spread out throughout the UK, The Conversation Shop is definitely a close knit group with huge passions. Each one of us is an indispensable part of delivering the results that we provide for customers.

Demands, such as my inputting rate, were checked as well of course. Having to transform multiple website site visitors whilst offering consumer contentment implies that you have to assume and type quickly.

Amy additionally offered me the chance to ask any questions that I had, and she addressed them extensively. I mored than happy as well as hoping that I succeeded in my live chat interview!

As you’ve most likely presumed (by me creating this post) I did do well in my preliminary meeting for the online conversation work. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far but I was additionally extremely worried! Thankfully the telephone interview was not as terrifying as I when believed as well as it was much more informal than official.

I got asked about my hobbies, what I such as to do in my leisure and a few questions about the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe claimed that moving on with everybody and also becoming a part of The Conversation Shop family members was a very vital element.

It was a pleasure to talk on the phone to my potential future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I approved with wonderful satisfaction, of course. I mored than the moon as well as I still am!

Once I had accepted the deal I was emailed the agreements that required to be signed electronically (how trendy is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hours and he explained everything I required to find out about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other details I required to find out about the training process including precisely what would certainly take place. John was a satisfaction to speak to as well as I felt comfortable talking to him as he said he would certainly be there for any type of questions I may have if I am ever not sure or stuck.


I have had a poor spell of disease, which implied I was not able to begin my training when prepared. Fortunately The Chat Store are a number of wonderful people that are patiently waiting on me to be well enough once again. I have never understood such an understanding company as well as I feel fortunate to be utilized by them.

Equally as I was about to give up my work search, I stumbled across The Chat Shop. I’m excitedly waiting for healing and also starting my training. With any luck I will be a totally fledged live conversation agent quickly … view this room, my following message will certainly inform you all about my journey with the training procedure.