I had been looking for a task working from residence for a while and also was about to quit. A lot of ‘function from house’ tasks that you find on the internet seem to be some kind of pyramid or ‘start your own organization’ system. Paying a signing up with cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance and also encountered The Conversation Shop. I saw the “Live Chat Agent” task on their jobs page and, after reading the summary, a huge wave of joy came by me. Not just did I suit their needs to a tee (precise learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation live chat customer service job description and also a keying speed above 80 words per minute), it additionally seemed like a work that I would actually love to do!

I used quickly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the first stage of the employment procedure.

I was instead thrilled as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage as well as merely clicked the live conversation tab. I had arrived at my interview.

After introducing myself to a representative that was handling chat at the time, I was quickly transferred to Amy, that prepared and waiting to start my interview.

My interview began like any other: we introduced ourselves and had a little bit of a laid-back welcoming chat (which made me really feel comfortable). After that it was on to the main interview. What was unusual was the fact that the conversation was very similar to an in person interview, except it was by means of online chat!

The concerns had to do with my previous experience, why I was applying for the task, exactly how I would certainly deal with specific scenarios and my understanding of The Conversation Shop and also their services.

Amy was seeking to reveal my strengths and weaknesses to determine whether I can fulfill the high expectations that they set. She wanted to know where I would certainly need a little additional training as well as where I can bring new abilities to the team.

Why I wanted the setting was likewise extremely essential obviously. Although much of our group is spread throughout the UK, The Conversation Store is definitely a close weaved group with large ambitions. Each and every one of us is an indispensable part of supplying the outcomes that we do for clients.

Requirements, such as my inputting speed, were evaluated also certainly. Having to transform numerous website visitors whilst giving client contentment means that you need to believe and kind quickly.

Amy also offered me the chance to ask any kind of inquiries that I had, and she addressed them completely. I enjoyed and also wishing that I did well in my real-time conversation meeting!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my initial interview for the live conversation job. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much however I was additionally very worried! Thankfully the telephone interview was not as terrifying as I when believed as well as it was much more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a couple of questions about the Live Chat Representative placement. I also had some comments on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked had to do with my character. Joe stated that getting on with everybody and coming to be a part of The Conversation Store household was a really crucial element.

It was a pleasure to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and I approved with terrific pleasure, naturally. I mored than the moon as well as I still am!

Once I had accepted the deal I was emailed the agreements that needed to be signed electronically (just how amazing is that), my functioning hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hrs and also he discussed whatever I needed to find out about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) as well as other details I needed to find out about the training process including specifically what would certainly occur. John was an enjoyment to talk with as well as I really felt comfortable chatting to him as he claimed he would be there for any kind of inquiries I might have if I am ever unsure or stuck.


I have had a bad bout of illness, which meant I was not able to begin my training when set up. Fortunately The Chat Shop are a number of fantastic individuals that are patiently waiting for me to be well enough again. I have actually never recognized such a comprehending company as well as I feel blessed to be used by them.

Equally as I was about to quit my job search, I stumbled across The Chat Shop. I’m eagerly awaiting healing and also starting my training. Ideally I will be a fully fledged real-time chat agent soon … view this space, my next post will inform you everything about my journey through the training process.