I had actually been seeking a job working from house for some time as well as was about to quit. The majority of ‘function from residence’ tasks that you locate online appear to be some kind of pyramid or ‘start your own company’ system. Paying a joining fee or acquiring their items for you to sell on? No thanks!

Someday I determined to have an additional little appearance and encountered The Chat Shop. I saw the “Live Chat Agent” task on their careers page as well as, after reading the description, a big wave of happiness came me. Not just did I match their demands to a tee (precise learner with an analytical mind, strong capability to multi-task, high levels of organisation live chat customer service jobs from home and a keying rate over 80 words per min), it additionally felt like a job that I would really like to do!

I used quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me and also used me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s web site. I opened my internet browser, went to The Chat Shop homepage and just clicked the live conversation tab. I had actually gotten to my meeting.

After presenting myself to an agent that was managing chat at the time, I was swiftly moved to Amy, who was ready as well as waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back inviting conversation (which made me really feel at ease). After that it was on to the primary meeting. What was weird was the fact that the discussion was very similar to an in person meeting, except it was via live chat!

The questions had to do with my previous experience, why I was looking for the job, exactly how I would certainly handle particular circumstances as well as my knowledge of The Chat Store as well as their solutions.

Amy was wanting to disclose my toughness and also weaknesses to determine whether I can meet the high assumptions that they set. She needed to know where I would certainly require a little additional training as well as where I could bring new talents to the team.

Why I desired the setting was also extremely vital naturally. Although much of our group is spread out throughout the UK, The Chat Store is certainly a close knit group with big aspirations. Each and every one people is an integral part of delivering the outcomes that we do for customers.

Requirements, such as my keying speed, were tested too of course. Having to convert several internet site visitors whilst offering consumer fulfillment suggests that you have to believe and kind quickly.

Amy also gave me the chance to ask any type of questions that I had, as well as she addressed them thoroughly. I enjoyed and really hoping that I succeeded in my real-time conversation interview!

As you’ve probably presumed (by me writing this blog post) I did succeed in my preliminary interview for the real-time chat job. I was invited to the next phase of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much yet I was likewise really worried! Fortunately the telephone interview was not as terrifying as I as soon as assumed and it was more casual than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a couple of questions about the Live Conversation Representative placement. I additionally had some responses on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my personality. Joe said that moving on with everybody as well as becoming a part of The Chat Store family members was a really essential aspect.

It was a pleasure to speak on the phone to my potential future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I approved with great enjoyment, certainly. I mored than the moon and also I still am!

Once I had approved the deal I was emailed the contracts that required to be signed electronically (just how trendy is that), my working hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hours and also he described everything I required to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) as well as various other information I needed to find out about the training procedure consisting of precisely what would occur. John was an enjoyment to speak to as well as I really felt comfortable talking to him as he said he would be there for any kind of inquiries I may have if I am ever unclear or stuck.


I have had a poor round of disease, which suggested I was unable to start my training when organized. Fortunately The Conversation Store are a bunch of fantastic people that are patiently waiting on me to be all right again. I have actually never ever known such a comprehending company as well as I feel privileged to be utilized by them.

Equally as I will quit my task search, I came across The Conversation Store. I’m eagerly awaiting getting well as well as beginning my training. With any luck I shall be a totally fledged real-time conversation representative soon … watch this room, my following post will inform you everything about my trip with the training process.