I had actually been seeking a task functioning from home for a while and will quit. The majority of ‘function from house’ jobs that you discover online seem to be some form of pyramid or ‘begin your own business’ system. Paying a signing up with cost or getting their products for you to sell on? No many thanks!

Someday I decided to have one more little look and found The Conversation Store. I saw the “Live Conversation Representative” work on their occupations web page and also, after reading the summary, a large wave of joy came by me. Not only did I match their requirements to a tee (precise student with an investigative mind, solid ability to multi-task, high degrees of organisation live chat customer service jobs as well as a keying speed above 80 words per min), it additionally felt like a task that I would truly love to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and offered me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s website. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the live chat tab. I had arrived at my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of an informal welcoming chat (that made me really feel at ease). Then it was on to the primary meeting. What was odd was the reality that the conversation was really comparable to a face-to-face interview, except it was by means of online conversation!

The questions were about my previous experience, why I was looking for the work, how I would certainly manage certain situations as well as my knowledge of The Chat Store as well as their solutions.

Amy was wanting to reveal my strengths and also weak points to figure out whether I might fulfill the high expectations that they set. She wanted to know where I would require a little additional training and also where I might bring new abilities to the team.

Why I desired the position was also really vital certainly. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved team with huge aspirations. Each and every one people is an important part of providing the results that we provide for customers.

Needs, such as my typing rate, were tested as well obviously. Needing to transform multiple website visitors whilst providing client fulfillment suggests that you have to think and type quickly.

Amy also provided me the opportunity to ask any type of questions that I had, and also she answered them thoroughly. I enjoyed as well as wishing that I did well in my real-time chat interview!

As you have actually most likely thought (by me composing this post) I did do well in my first meeting for the real-time conversation task. I was invited to the following stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far however I was likewise very anxious! Thankfully the telephone interview was not as terrifying as I once assumed as well as it was extra informal than official.

I got asked about my leisure activities, what I like to do in my extra time and also a couple of questions about the Live Conversation Agent position. I additionally had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe stated that getting on with everybody and also becoming a part of The Conversation Shop household was a really crucial factor.

It was an enjoyment to talk on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I accepted with great enjoyment, of course. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be signed electronically (just how cool is that), my functioning hrs, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and also he clarified whatever I needed to find out about the “Live Chat Agent” position. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was after that provided the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and also various other information I needed to understand about the training process consisting of exactly what would certainly happen. John was an enjoyment to speak with as well as I felt comfy chatting to him as he claimed he would certainly be there for any queries I might have if I am ever not sure or stuck.


I have had a negative spell of ill health, which meant I was not able to start my training when prepared. Luckily The Conversation Store are a number of fantastic individuals who are patiently waiting on me to be well enough once again. I have never understood such a comprehending company and I feel blessed to be utilized by them.

Equally as I was about to surrender my task search, I came across The Conversation Shop. I’m excitedly waiting for getting well as well as starting my training. Ideally I shall be a completely fledged live chat agent quickly … watch this room, my next article will tell you all about my trip with the training process.