I had actually been looking for a work functioning from home for a while and was about to quit. A lot of ‘function from residence’ work that you discover on the internet seem to be some kind of pyramid or ‘start your very own business’ plan. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

Someday I chose to have an additional little look and encountered The Conversation Shop. I saw the “Live Conversation Representative” job on their careers page and, after reviewing the description, a large wave of joy came over me. Not just did I match their demands to a tee (careful student with a curious mind, solid capacity to multi-task, high levels of organisation live chat job description and also a typing speed over 80 words per minute), it also felt like a task that I would really enjoy to do!

I used immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the preliminary application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s web site. I opened my browser, went to The Chat Store homepage and also just clicked the online chat tab. I had actually come to my interview.

After introducing myself to an agent that was handling chat at the time, I was promptly moved to Amy, that was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little of an informal welcoming conversation (which made me feel comfortable). After that it was on to the main meeting. What was odd was the fact that the discussion was extremely comparable to a face-to-face meeting, other than it was via live conversation!

The questions were about my previous experience, why I was looking for the task, how I would certainly deal with particular circumstances and also my knowledge of The Chat Store as well as their services.

Amy was aiming to disclose my strengths and weaknesses to identify whether I might satisfy the high expectations that they set. She wanted to know where I would need a little additional training and where I might bring new skills to the team.

Why I desired the setting was likewise very important obviously. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved group with big ambitions. Each and every one of us is an essential part of providing the outcomes that we provide for clients.

Demands, such as my inputting rate, were checked also obviously. Having to convert several site visitors whilst offering consumer satisfaction indicates that you need to think and also type fast.

Amy also offered me the chance to ask any kind of concerns that I had, and she addressed them extensively. I enjoyed as well as hoping that I did well in my online chat interview!

As you have actually most likely thought (by me writing this blog post) I did succeed in my initial meeting for the online conversation job. I was welcomed to the next phase of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far yet I was additionally really anxious! Thankfully the telephone meeting was not as scary as I once believed as well as it was more laid-back than official.

I got asked about my hobbies, what I like to do in my extra time and a few questions about the Live Conversation Agent position. I also had some responses on my ‘Live Chat Meeting’, which was great to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone and also becoming a part of The Conversation Shop family was an extremely crucial variable.

It was a satisfaction to talk on the phone to my potential future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … as well as I accepted with wonderful enjoyment, obviously. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that required to be authorized electronically (just how amazing is that), my functioning hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hours and he described whatever I needed to know about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other information I needed to learn about the training process consisting of specifically what would certainly occur. John was a satisfaction to speak to and I felt comfy talking to him as he said he would certainly be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a negative bout of illness, which suggested I was unable to begin my training when prepared. Luckily The Conversation Store are a number of terrific individuals who are patiently waiting for me to be well enough again. I have actually never recognized such a recognizing company and I really feel privileged to be employed by them.

Equally as I will give up my task search, I came across The Conversation Store. I’m excitedly awaiting getting well and also starting my training. Hopefully I will be a fully fledged online chat representative soon … enjoy this area, my following blog post will inform you all about my journey via the training process.