I had been searching for a task functioning from home for some time and will quit. A lot of ‘work from home’ tasks that you locate online appear to be some type of pyramid or ‘start your own business’ system. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

Someday I made a decision to have another little appearance and discovered The Conversation Store. I saw the “Live Chat Agent” work on their careers web page as well as, after reading the description, a big wave of happiness came by me. Not just did I suit their demands to a tee (precise student with an inquisitive mind, solid ability to multi-task, high degrees of organisation live chat job vacancy as well as a keying rate over 80 words per min), it also seemed like a work that I would truly like to do!

I used instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and provided me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the first stage of the employment procedure.

I was instead delighted as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s site. I opened my browser, mosted likely to The Chat Store homepage and also merely clicked the real-time chat tab. I had come to my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly moved to Amy, that was ready and waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of a laid-back inviting conversation (that made me really feel secure). After that it was on to the main interview. What was weird was the fact that the conversation was really comparable to a face-to-face meeting, except it was through live conversation!

The concerns had to do with my previous experience, why I was looking for the task, exactly how I would certainly deal with certain situations as well as my understanding of The Conversation Shop and their services.

Amy was looking to disclose my strengths and also weaknesses to identify whether I could satisfy the high expectations that they establish. She would like to know where I would require a little added training as well as where I could bring brand-new abilities to the group.

Why I wanted the position was additionally very crucial naturally. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close weaved group with big passions. Every one of us is an important part of supplying the outcomes that we provide for clients.

Requirements, such as my inputting speed, were tested too of course. Needing to convert numerous internet site site visitors whilst offering client satisfaction means that you need to believe and also kind quickly.

Amy additionally gave me the possibility to ask any type of questions that I had, and she answered them completely. I was happy as well as hoping that I did well in my live conversation meeting!

As you have actually most likely guessed (by me composing this blog post) I did do well in my first interview for the real-time conversation work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far yet I was also very worried! The good news is the telephone meeting was not as scary as I once believed and it was extra casual than formal.

I obtained asked about my pastimes, what I like to do in my leisure and a couple of concerns regarding the Live Conversation Agent position. I also had some comments on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe said that moving on with everybody as well as ending up being a part of The Conversation Shop family members was a very essential variable.

It was a satisfaction to talk on the phone to my prospective future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and also I accepted with fantastic satisfaction, of course. I was over the moon and also I still am!

As soon as I had actually accepted the deal I was emailed the contracts that needed to be signed digitally (just how awesome is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hours and he described everything I required to learn about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) and also various other information I needed to know about the training process including exactly what would take place. John was a pleasure to speak with and also I felt comfy chatting to him as he stated he would be there for any questions I might have if I am ever unsure or stuck.


I have had a poor spell of ill health, which meant I was incapable to begin my training when organized. The Good News Is The Chat Store are a bunch of fantastic people who are patiently waiting on me to be well enough once again. I have never ever understood such a recognizing company and also I really feel blessed to be employed by them.

Just as I was about to quit my job search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and starting my training. Hopefully I will be a fully fledged live conversation agent soon … watch this space, my following message will inform you all about my trip with the training procedure.