I had actually been looking for a work working from home for a while and also will surrender. Many ‘work from home’ tasks that you find online seem to be some form of pyramid or ‘begin your own company’ plan. Paying a signing up with cost or buying their items for you to sell on? No many thanks!

Eventually I decided to have an additional little appearance and also discovered The Conversation Shop. I saw the “Live Conversation Agent” job on their professions page as well as, after checking out the summary, a huge wave of happiness came over me. Not just did I fit their demands to a tee (meticulous student with an analytical mind, solid capacity to multi-task, high levels of organisation live chat jobs australia and also an inputting speed over 80 words per min), it likewise seemed like a task that I would really enjoy to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was instead delighted as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s site. I opened my browser, mosted likely to The Chat Store homepage and also simply clicked the live chat tab. I had actually come to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a little of a casual welcoming chat (that made me feel comfortable). After that it was on to the major interview. What was weird was the fact that the conversation was very comparable to an in person interview, other than it was via online conversation!

The concerns were about my previous experience, why I was obtaining the task, exactly how I ‘d handle specific scenarios and also my knowledge of The Conversation Store and also their services.

Amy was wanting to reveal my toughness as well as weak points to determine whether I could meet the high assumptions that they establish. She would like to know where I would need a little extra training and where I can bring new skills to the group.

Why I desired the position was likewise very important obviously. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close knit group with big aspirations. Each and every one people is an integral part of supplying the results that we do for customers.

Demands, such as my inputting rate, were checked also obviously. Needing to transform multiple internet site visitors whilst supplying consumer fulfillment suggests that you need to believe and also kind quick.

Amy likewise offered me the possibility to ask any kind of questions that I had, and she addressed them extensively. I mored than happy and also really hoping that I did well in my online conversation interview!

As you’ve possibly presumed (by me writing this post) I did succeed in my initial meeting for the live chat job. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much however I was also really nervous! Thankfully the telephone interview was not as terrifying as I as soon as assumed as well as it was much more laid-back than formal.

I obtained asked about my pastimes, what I like to do in my extra time as well as a couple of concerns about the Live Conversation Representative position. I additionally had some responses on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody and also coming to be a part of The Conversation Store household was an extremely essential variable.

It was an enjoyment to speak on the phone to my prospective future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I approved with wonderful enjoyment, naturally. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be authorized electronically (exactly how awesome is that), my working hrs, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he discussed whatever I required to learn about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and other details I needed to understand about the training procedure including exactly what would take place. John was an enjoyment to talk to and I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a negative spell of illness, which meant I was incapable to start my training when set up. Fortunately The Conversation Shop are a lot of wonderful individuals who are patiently awaiting me to be all right once again. I have actually never recognized such a comprehending firm as well as I really feel fortunate to be used by them.

Just as I will give up my job search, I came across The Conversation Store. I’m eagerly waiting for getting well and also starting my training. With any luck I shall be a totally fledged online conversation agent quickly … watch this room, my following blog post will tell you everything about my trip with the training process.