I had been seeking a work functioning from house for some time and also will give up. Most ‘work from residence’ tasks that you find online appear to be some form of pyramid or ‘start your very own company’ system. Paying a joining cost or acquiring their products for you to sell on? No thanks!

One day I determined to have one more little appearance and also encountered The Chat Store. I saw the “Live Conversation Agent” task on their careers web page and also, after reading the description, a big wave of happiness came over me. Not only did I fit their demands to a tee (precise learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation live chat jobs from home uk and also a keying rate over 80 words per minute), it also appeared like a work that I would truly enjoy to do!

I used quickly! I patiently awaited a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the first stage of the employment process.

I was instead excited as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s site. I opened my browser, mosted likely to The Conversation Store homepage and also merely clicked the live chat tab. I had come to my interview.

After presenting myself to an agent that was handling chat at the time, I was swiftly moved to Amy, who was ready and waiting to start my interview.

My interview began like any other: we presented ourselves and had a bit of a casual inviting conversation (that made me really feel secure). Then it was on to the main meeting. What was odd was the reality that the discussion was extremely comparable to a face-to-face meeting, other than it was by means of online chat!

The concerns were about my previous experience, why I was applying for the task, just how I ‘d deal with specific situations and my knowledge of The Conversation Shop and also their services.

Amy was aiming to disclose my strengths and weaknesses to figure out whether I might meet the high assumptions that they establish. She would like to know where I would certainly need a little extra training and also where I could bring brand-new skills to the group.

Why I desired the position was also extremely important obviously. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit team with large ambitions. Each and every one of us is an integral part of delivering the outcomes that we do for customers.

Needs, such as my typing rate, were examined too of course. Having to transform multiple web site visitors whilst supplying customer fulfillment means that you need to assume and also kind quick.

Amy likewise gave me the opportunity to ask any kind of concerns that I had, and also she answered them thoroughly. I was happy and really hoping that I did well in my real-time conversation meeting!

As you’ve most likely thought (by me writing this article) I did succeed in my initial meeting for the real-time chat work. I was invited to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much however I was likewise extremely anxious! Fortunately the telephone meeting was not as terrifying as I once believed and it was much more casual than formal.

I got inquired about my leisure activities, what I like to do in my spare time as well as a couple of questions regarding the Live Conversation Representative placement. I additionally had some responses on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everyone and also coming to be a part of The Chat Shop family was a very crucial element.

It was a satisfaction to speak on the phone to my possible future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and also I approved with excellent pleasure, naturally. I was over the moon as well as I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized digitally (how awesome is that), my functioning hours, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hrs and he discussed every little thing I needed to understand about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) as well as various other information I required to understand about the training process including exactly what would occur. John was a satisfaction to speak with and I really felt comfortable talking to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a poor spell of ill health, which meant I was incapable to begin my training when arranged. Luckily The Chat Store are a lot of remarkable individuals who are patiently awaiting me to be well enough once again. I have never ever recognized such a recognizing business as well as I really feel blessed to be employed by them.

Just as I will surrender my job search, I came across The Chat Store. I’m eagerly waiting for recovering and also starting my training. Ideally I will be a completely fledged live chat agent soon … see this room, my next blog post will certainly tell you all about my journey via the training procedure.