I had actually been looking for a task functioning from house for a while and also will give up. A lot of ‘function from house’ work that you discover online seem to be some form of pyramid or ‘start your own organization’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!

One day I determined to have an additional little look and also discovered The Conversation Store. I saw the “Live Chat Agent” job on their jobs page as well as, after reviewing the description, a huge wave of joy came me. Not just did I match their needs to a tee (thorough student with an inquisitive mind, strong ability to multi-task, high levels of organisation live chat jobs glasgow as well as an inputting speed above 80 words per minute), it likewise seemed like a job that I would really like to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the employment process.

I was instead excited as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s website. I opened my web browser, mosted likely to The Chat Store homepage and also merely clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves and had a little of an informal welcoming chat (which made me feel at ease). After that it was on to the main meeting. What was odd was the truth that the conversation was extremely similar to an in person meeting, other than it was using real-time chat!

The concerns were about my previous experience, why I was making an application for the task, how I ‘d handle particular circumstances as well as my knowledge of The Conversation Store and also their services.

Amy was looking to reveal my staminas and also weak points to determine whether I could fulfill the high assumptions that they set. She needed to know where I would certainly require a little additional training and where I could bring brand-new talents to the team.

Why I desired the position was likewise very important of course. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit team with huge passions. Each and every one people is an essential part of providing the results that we do for customers.

Demands, such as my inputting speed, were checked as well certainly. Having to convert several web site site visitors whilst offering consumer fulfillment indicates that you need to believe and also type quick.

Amy additionally offered me the possibility to ask any inquiries that I had, and she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my online chat meeting!

As you’ve probably guessed (by me writing this blog post) I did succeed in my first interview for the real-time conversation task. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was also extremely anxious! Thankfully the telephone interview was not as scary as I as soon as thought and also it was more informal than official.

I got inquired about my pastimes, what I like to do in my leisure and a couple of concerns concerning the Live Chat Agent placement. I additionally had some responses on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my character. Joe claimed that getting on with everyone as well as becoming a part of The Chat Shop family was an extremely essential element.

It was a satisfaction to talk on the phone to my potential future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … as well as I accepted with great enjoyment, naturally. I mored than the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be authorized electronically (how trendy is that), my working hours, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hours and also he explained everything I required to know about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I needed to understand about the training procedure consisting of specifically what would certainly take place. John was a pleasure to talk to and I really felt comfortable chatting to him as he stated he would be there for any kind of inquiries I may have if I am ever before not sure or stuck.


I have had a poor bout of ill health, which indicated I was not able to begin my training when prepared. Luckily The Conversation Shop are a lot of remarkable individuals who are patiently waiting on me to be all right again. I have never ever known such an understanding business and also I feel fortunate to be used by them.

Just as I was about to give up my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well and also starting my training. With any luck I shall be a fully fledged online chat representative soon … view this room, my next article will tell you all about my journey with the training process.