I had been seeking a task functioning from residence for a while and will surrender. The majority of ‘function from home’ jobs that you discover on the internet seem to be some kind of pyramid or ‘start your very own company’ plan. Paying a joining cost or buying their products for you to sell on? No thanks!

Eventually I determined to have another little appearance and also stumbled upon The Conversation Shop. I saw the “Live Chat Agent” work on their jobs page as well as, after checking out the description, a large wave of joy came by me. Not just did I fit their needs to a tee (careful learner with an analytical mind, strong capability to multi-task, high degrees of organisation live chat jobs as well as an inputting speed above 80 words per minute), it likewise seemed like a task that I would really like to do!

I used instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the first application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage as well as merely clicked the live conversation tab. I had arrived at my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of an informal inviting conversation (which made me really feel at ease). Then it was on to the major interview. What was odd was the fact that the discussion was really similar to a face-to-face meeting, other than it was via live chat!

The inquiries were about my previous experience, why I was obtaining the task, just how I ‘d deal with certain circumstances and also my expertise of The Conversation Shop and also their solutions.

Amy was seeking to reveal my toughness and weak points to figure out whether I could satisfy the high expectations that they establish. She needed to know where I would need a little added training and also where I could bring new talents to the group.

Why I desired the placement was additionally really crucial of course. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close knit team with large ambitions. Every one people is an indispensable part of providing the results that we provide for customers.

Needs, such as my keying speed, were evaluated too certainly. Having to convert several internet site visitors whilst providing customer contentment suggests that you need to think and kind fast.

Amy additionally offered me the opportunity to ask any type of inquiries that I had, and also she addressed them extensively. I enjoyed and hoping that I succeeded in my real-time chat meeting!

As you’ve probably presumed (by me writing this post) I did do well in my initial interview for the live chat task. I was invited to the following stage of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was additionally very nervous! Fortunately the telephone interview was not as terrifying as I once thought and it was a lot more laid-back than official.

I obtained asked about my hobbies, what I such as to do in my spare time and also a couple of inquiries regarding the Live Conversation Agent setting. I additionally had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that moving on with everybody and becoming a part of The Chat Shop family was a really vital variable.

It was a pleasure to speak on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I approved with great satisfaction, of course. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that required to be authorized digitally (exactly how awesome is that), my working hrs, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hours and also he described everything I needed to know about the “Live Chat Representative” position. I ensured to make great deals of notes in my note pad as it is a lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and other details I required to understand about the training process including exactly what would certainly take place. John was an enjoyment to talk with and I felt comfy talking to him as he claimed he would be there for any inquiries I might have if I am ever before unclear or stuck.


I have had a poor round of ill health, which meant I was incapable to start my training when set up. Thankfully The Chat Store are a bunch of wonderful individuals that are patiently waiting for me to be all right again. I have never ever known such an understanding firm as well as I feel blessed to be employed by them.

Just as I will quit my job search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well and beginning my training. With any luck I shall be a fully fledged real-time conversation representative quickly … watch this area, my next article will inform you everything about my journey via the training procedure.