I had actually been searching for a task working from house for a while and also was about to quit. Many ‘work from home’ tasks that you find on-line appear to be some form of pyramid or ‘start your own company’ system. Paying a joining charge or acquiring their items for you to sell on? No many thanks!

Eventually I made a decision to have an additional little look and came across The Chat Shop. I saw the “Live Conversation Representative” task on their jobs page as well as, after reviewing the description, a big wave of happiness came by me. Not just did I suit their demands to a tee (meticulous learner with a curious mind, solid capacity to multi-task, high levels of organisation live chat mental health remote job and also a typing rate above 80 words per minute), it also looked like a task that I would truly enjoy to do!

I used quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; complying with on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather delighted as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Shop homepage as well as simply clicked the real-time conversation tab. I had actually gotten to my interview.

After presenting myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and also had a bit of a laid-back inviting chat (which made me feel comfortable). After that it was on to the primary interview. What was odd was the fact that the discussion was extremely similar to an in person meeting, except it was using live conversation!

The questions were about my previous experience, why I was getting the work, just how I would certainly deal with specific situations and also my knowledge of The Chat Store as well as their services.

Amy was seeking to expose my strengths and also weaknesses to establish whether I can satisfy the high assumptions that they establish. She would like to know where I would certainly need a little extra training and also where I could bring new skills to the team.

Why I desired the position was additionally really crucial naturally. Although much of our team is spread across the UK, The Conversation Store is definitely a close weaved group with big passions. Every one of us is an essential part of supplying the results that we provide for clients.

Needs, such as my typing speed, were examined too certainly. Having to convert several internet site site visitors whilst offering customer satisfaction indicates that you have to believe as well as kind fast.

Amy also gave me the opportunity to ask any kind of questions that I had, as well as she answered them extensively. I enjoyed and also wishing that I succeeded in my live conversation interview!

As you’ve most likely thought (by me writing this article) I did succeed in my initial meeting for the real-time conversation task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much however I was also extremely nervous! Fortunately the telephone interview was not as terrifying as I when believed and it was extra casual than formal.

I got inquired about my pastimes, what I like to do in my spare time as well as a couple of concerns regarding the Live Chat Agent setting. I also had some responses on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the questions that Joe asked were about my character. Joe stated that proceeding with everyone as well as ending up being a part of The Conversation Shop family members was an extremely essential element.

It was a pleasure to speak on the phone to my potential future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I approved with great satisfaction, of course. I mored than the moon as well as I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (exactly how cool is that), my working hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained every little thing I required to learn about the “Live Conversation Representative” setting. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and other information I required to find out about the training procedure consisting of specifically what would certainly happen. John was a satisfaction to speak with and I really felt comfy talking to him as he claimed he would be there for any questions I might have if I am ever before unsure or stuck.


I have had a negative bout of illness, which meant I was incapable to start my training when prepared. Thankfully The Chat Store are a bunch of remarkable individuals that are patiently waiting on me to be well enough once again. I have actually never recognized such a recognizing firm and also I feel fortunate to be utilized by them.

Just as I was about to give up my work search, I came across The Chat Shop. I’m eagerly awaiting healing and beginning my training. With any luck I will be a completely fledged real-time conversation agent soon … enjoy this area, my following blog post will inform you everything about my journey through the training procedure.