I had actually been seeking a job working from residence for some time and also was about to give up. The majority of ‘work from residence’ tasks that you find on the internet appear to be some kind of pyramid or ‘start your own company’ system. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

Someday I made a decision to have one more little appearance and also came across The Chat Shop. I saw the “Live Conversation Agent” task on their jobs web page and, after reviewing the summary, a large wave of joy came me. Not just did I suit their demands to a tee (precise learner with an investigative mind, solid ability to multi-task, high degrees of organisation live chat operator jobs indeed as well as a keying rate over 80 words per minute), it additionally appeared like a job that I would truly love to do!

I used straight away! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the initial application inquiries, this is the first stage of the employment process.

I was rather delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s internet site. I opened my web browser, went to The Conversation Store homepage as well as simply clicked the real-time chat tab. I had actually reached my interview.

After presenting myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves as well as had a little bit of a casual welcoming chat (which made me really feel secure). Then it was on to the major interview. What was odd was the reality that the conversation was really similar to an in person meeting, except it was through online chat!

The questions had to do with my previous experience, why I was making an application for the task, how I ‘d handle certain circumstances and also my knowledge of The Chat Shop and their services.

Amy was aiming to expose my strengths and also weak points to figure out whether I could satisfy the high assumptions that they set. She needed to know where I would certainly require a little extra training and also where I might bring new talents to the group.

Why I wanted the position was additionally really essential obviously. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close weaved team with big passions. Each one of us is an important part of supplying the outcomes that we do for clients.

Requirements, such as my keying speed, were evaluated too naturally. Needing to convert numerous website site visitors whilst supplying consumer complete satisfaction indicates that you need to believe and also kind fast.

Amy likewise provided me the possibility to ask any type of concerns that I had, and also she answered them completely. I enjoyed and also really hoping that I did well in my online chat meeting!

As you’ve most likely thought (by me writing this article) I did succeed in my preliminary meeting for the live conversation task. I was invited to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far yet I was additionally very worried! Thankfully the telephone meeting was not as frightening as I when assumed and it was extra casual than official.

I got asked about my leisure activities, what I like to do in my extra time and a couple of questions regarding the Live Conversation Agent position. I additionally had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked had to do with my character. Joe stated that getting on with everyone and ending up being a part of The Chat Shop family members was a very vital aspect.

It was a pleasure to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I approved with fantastic satisfaction, obviously. I was over the moon and also I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be signed digitally (just how trendy is that), my functioning hrs, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hours and also he described everything I required to understand about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as other information I needed to understand about the training process consisting of specifically what would happen. John was a pleasure to speak with as well as I felt comfortable chatting to him as he said he would certainly be there for any inquiries I may have if I am ever unsure or stuck.


I have had a bad round of illness, which suggested I was unable to begin my training when prepared. Thankfully The Chat Store are a bunch of terrific people who are patiently waiting on me to be well enough once more. I have never ever recognized such an understanding company and also I really feel blessed to be employed by them.

Just as I was about to quit my work search, I stumbled across The Chat Store. I’m excitedly awaiting healing and also starting my training. Hopefully I shall be a fully fledged online conversation agent soon … watch this space, my following article will certainly inform you everything about my trip through the training procedure.