I had been looking for a task working from home for some time and also was about to quit. A lot of ‘work from home’ work that you locate on the internet appear to be some type of pyramid or ‘start your very own company’ system. Paying a joining cost or getting their products for you to sell on? No thanks!

Eventually I decided to have one more little look and also discovered The Chat Shop. I saw the “Live Chat Representative” job on their occupations page and, after reading the description, a big wave of happiness came by me. Not just did I fit their requirements to a tee (careful student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation live chat operator jobs and also a typing speed above 80 words per minute), it likewise appeared like a task that I would really like to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the initial stage of the employment procedure.

I was rather excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s web site. I opened my internet browser, went to The Conversation Shop homepage as well as merely clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal welcoming conversation (which made me really feel comfortable). Then it was on to the main interview. What was weird was the reality that the conversation was very comparable to an in person interview, except it was through online chat!

The questions had to do with my previous experience, why I was applying for the work, just how I would certainly deal with specific scenarios and my expertise of The Conversation Shop as well as their solutions.

Amy was looking to disclose my toughness and also weaknesses to determine whether I can fulfill the high assumptions that they set. She wished to know where I would require a little added training as well as where I might bring new skills to the group.

Why I desired the position was likewise very crucial certainly. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close knit team with big ambitions. Each one of us is an integral part of providing the results that we provide for customers.

Demands, such as my typing speed, were examined too certainly. Needing to convert several internet site visitors whilst supplying consumer complete satisfaction indicates that you need to believe and also kind quick.

Amy additionally gave me the chance to ask any inquiries that I had, and also she answered them completely. I was happy and also really hoping that I did well in my real-time conversation interview!

As you’ve possibly presumed (by me composing this post) I did do well in my preliminary meeting for the real-time conversation work. I was welcomed to the next stage of the application process– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was additionally really nervous! Luckily the telephone interview was not as scary as I when thought and also it was extra casual than official.

I obtained asked about my hobbies, what I like to do in my extra time and a few inquiries about the Live Chat Agent setting. I also had some responses on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that proceeding with everyone as well as becoming a part of The Chat Shop household was a very crucial aspect.

It was a pleasure to speak on the phone to my possible future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I accepted with great pleasure, certainly. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the agreements that required to be authorized electronically (how cool is that), my working hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs as well as he explained whatever I needed to understand about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my notebook as it is a lot to absorb.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and other information I needed to learn about the training process including precisely what would take place. John was an enjoyment to speak to as well as I felt comfortable talking to him as he said he would certainly be there for any inquiries I might have if I am ever unsure or stuck.


I have had a negative spell of ill health, which meant I was incapable to begin my training when organized. Luckily The Conversation Store are a bunch of terrific people that are patiently waiting on me to be well enough once again. I have actually never understood such an understanding firm as well as I really feel blessed to be utilized by them.

Equally as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for healing as well as starting my training. Ideally I shall be a completely fledged live conversation representative soon … enjoy this room, my next article will certainly tell you everything about my journey via the training process.