I had been seeking a task working from residence for some time and also will surrender. Most ‘work from residence’ work that you locate on-line appear to be some kind of pyramid or ‘start your very own service’ plan. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I chose to have an additional little look and also stumbled upon The Chat Store. I saw the “Live Chat Representative” job on their jobs page and also, after reading the summary, a large wave of joy came me. Not only did I fit their demands to a tee (meticulous student with a curious mind, strong capability to multi-task, high levels of organisation live chat remote jobs as well as an inputting rate over 80 words per minute), it also seemed like a work that I would really love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the initial application questions, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Shop homepage and simply clicked the live conversation tab. I had come to my meeting.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a bit of an informal welcoming conversation (which made me really feel at ease). Then it was on to the major meeting. What was unusual was the reality that the conversation was very similar to an in person interview, except it was via real-time chat!

The questions were about my previous experience, why I was applying for the work, just how I ‘d manage particular situations and also my knowledge of The Chat Store and their services.

Amy was looking to reveal my staminas and also weaknesses to identify whether I can fulfill the high expectations that they set. She wished to know where I would require a little additional training and where I can bring brand-new talents to the team.

Why I wanted the position was likewise really essential certainly. Although much of our group is spread out throughout the UK, The Chat Shop is certainly a close weaved team with huge passions. Every one people is an important part of supplying the results that we provide for clients.

Requirements, such as my keying speed, were checked too of course. Having to transform numerous web site visitors whilst supplying customer fulfillment suggests that you need to think as well as type quick.

Amy additionally offered me the opportunity to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I enjoyed and also wishing that I succeeded in my online conversation meeting!

As you have actually possibly presumed (by me creating this post) I did do well in my preliminary interview for the real-time conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far however I was additionally extremely anxious! Fortunately the telephone interview was not as terrifying as I as soon as believed and also it was more laid-back than official.

I got inquired about my leisure activities, what I like to do in my spare time as well as a couple of inquiries concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everyone and coming to be a part of The Conversation Store family was a very important aspect.

It was an enjoyment to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I approved with fantastic enjoyment, naturally. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be authorized electronically (just how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he discussed whatever I needed to find out about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I required to know about the training procedure consisting of exactly what would certainly happen. John was a pleasure to talk to and I felt comfortable chatting to him as he claimed he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a poor spell of ill health, which suggested I was not able to begin my training when organized. Luckily The Conversation Store are a lot of terrific individuals who are patiently awaiting me to be all right again. I have never known such an understanding company and I really feel privileged to be employed by them.

Equally as I was about to surrender my work search, I stumbled across The Conversation Store. I’m eagerly awaiting getting well as well as beginning my training. With any luck I shall be a completely fledged live chat agent soon … see this space, my following blog post will certainly tell you all about my trip with the training process.