I had been searching for a job working from house for a while and was about to give up. Many ‘function from house’ tasks that you find on the internet appear to be some kind of pyramid or ‘start your own service’ plan. Paying a joining charge or purchasing their items for you to sell on? No many thanks!

Eventually I made a decision to have an additional little appearance and found The Chat Store. I saw the “Live Chat Representative” work on their occupations page and also, after checking out the summary, a big wave of joy came me. Not just did I fit their requirements to a tee (thorough learner with an inquisitive mind, strong capacity to multi-task, high degrees of organisation live chat support agent jobs and also a typing speed above 80 words per min), it additionally looked like a job that I would actually love to do!

I applied instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the online conversation tab. I had actually gotten to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, who was ready and waiting to begin my interview.

My interview began like any other: we introduced ourselves and had a bit of a casual welcoming chat (that made me feel comfortable). Then it was on to the major interview. What was weird was the reality that the discussion was extremely similar to a face-to-face interview, other than it was by means of real-time conversation!

The concerns were about my previous experience, why I was applying for the job, just how I ‘d manage specific circumstances and also my expertise of The Conversation Shop and their solutions.

Amy was seeking to reveal my strengths and also weaknesses to determine whether I could satisfy the high expectations that they set. She would like to know where I would require a little extra training as well as where I might bring new abilities to the team.

Why I desired the placement was likewise extremely essential certainly. Although much of our group is spread across the UK, The Conversation Shop is definitely a close knit team with big passions. Every one of us is an indispensable part of supplying the outcomes that we do for clients.

Demands, such as my typing speed, were tested too naturally. Having to convert several site visitors whilst offering customer contentment suggests that you need to assume and also type quickly.

Amy also gave me the opportunity to ask any type of concerns that I had, and also she addressed them extensively. I mored than happy as well as really hoping that I did well in my online conversation meeting!

As you’ve probably guessed (by me composing this article) I did do well in my first interview for the online chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was also really anxious! The good news is the telephone meeting was not as scary as I when assumed and it was more informal than formal.

I obtained asked about my hobbies, what I like to do in my leisure as well as a couple of questions concerning the Live Chat Representative placement. I likewise had some comments on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked were about my character. Joe stated that getting on with everyone and also coming to be a part of The Conversation Store household was a very essential variable.

It was a satisfaction to speak on the phone to my possible future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I approved with fantastic satisfaction, obviously. I was over the moon and also I still am!

Once I had approved the offer I was emailed the contracts that required to be authorized electronically (exactly how trendy is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he explained every little thing I needed to learn about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I needed to know about the training process consisting of exactly what would certainly take place. John was an enjoyment to speak to and also I felt comfy chatting to him as he claimed he would certainly be there for any kind of queries I might have if I am ever before unsure or stuck.


I have had a poor spell of ill health, which indicated I was unable to begin my training when set up. Fortunately The Chat Store are a bunch of wonderful individuals that are patiently waiting on me to be well enough once again. I have actually never known such a comprehending company as well as I really feel fortunate to be employed by them.

Equally as I will surrender my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering and also beginning my training. Hopefully I shall be a fully fledged online conversation agent soon … watch this space, my following post will inform you all about my trip via the training process.