I had actually been searching for a job functioning from home for a while and also will quit. Most ‘function from home’ jobs that you locate on the internet appear to be some form of pyramid or ‘start your very own service’ system. Paying a joining charge or purchasing their items for you to sell on? No many thanks!

Eventually I decided to have one more little look and came across The Conversation Store. I saw the “Live Conversation Representative” job on their jobs page and, after reviewing the summary, a huge wave of joy came me. Not just did I suit their needs to a tee (thorough student with an investigative mind, strong ability to multi-task, high degrees of organisation live chat support jobs from home and also a keying rate above 80 words per min), it additionally appeared like a task that I would actually love to do!

I used quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the initial application questions, this is the initial stage of the employment procedure.

I was rather thrilled as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s web site. I opened my browser, went to The Chat Shop homepage and also merely clicked the live chat tab. I had come to my meeting.

After introducing myself to a representative that was managing conversation at the time, I was swiftly moved to Amy, that prepared as well as waiting to begin my interview.

My meeting began like any other: we presented ourselves and also had a bit of a casual inviting conversation (that made me really feel at ease). After that it was on to the primary interview. What was odd was the fact that the conversation was extremely comparable to a face-to-face meeting, other than it was via live conversation!

The questions had to do with my previous experience, why I was getting the job, just how I ‘d handle certain circumstances and also my knowledge of The Conversation Shop and also their services.

Amy was aiming to expose my staminas and weaknesses to figure out whether I might satisfy the high expectations that they set. She wanted to know where I would require a little additional training as well as where I can bring new talents to the team.

Why I wanted the position was additionally really vital of course. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved team with large ambitions. Each one people is an essential part of providing the results that we do for clients.

Requirements, such as my typing speed, were tested as well obviously. Needing to transform multiple web site visitors whilst offering client fulfillment implies that you need to think and also kind quick.

Amy also offered me the opportunity to ask any kind of questions that I had, as well as she addressed them extensively. I enjoyed and really hoping that I did well in my online chat meeting!

As you have actually possibly thought (by me composing this post) I did do well in my first interview for the real-time chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was likewise very worried! Luckily the telephone meeting was not as terrifying as I as soon as assumed as well as it was more casual than formal.

I obtained asked about my leisure activities, what I like to do in my extra time and also a couple of inquiries concerning the Live Conversation Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the questions that Joe asked were about my character. Joe claimed that proceeding with everybody and coming to be a part of The Conversation Store family members was a really crucial factor.

It was an enjoyment to speak on the phone to my prospective future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I approved with terrific pleasure, of course. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the contracts that required to be authorized digitally (just how awesome is that), my functioning hours, what team I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed every little thing I needed to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and also other details I required to understand about the training process consisting of specifically what would certainly occur. John was a pleasure to speak to and also I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad bout of disease, which implied I was incapable to begin my training when prepared. Luckily The Chat Store are a lot of wonderful people who are patiently waiting on me to be well enough once more. I have never ever recognized such a recognizing business as well as I feel privileged to be employed by them.

Just as I will quit my job search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and also starting my training. Hopefully I shall be a fully fledged live chat representative soon … see this room, my next post will tell you all about my trip through the training process.