I had been trying to find a job working from house for a while and was about to surrender. Many ‘function from home’ jobs that you discover on the internet seem to be some type of pyramid or ‘begin your very own business’ scheme. Paying a joining fee or buying their products for you to sell on? No many thanks!

Someday I made a decision to have another little look and also discovered The Conversation Store. I saw the “Live Conversation Agent” job on their jobs page and, after reviewing the description, a big wave of joy came by me. Not only did I fit their requirements to a tee (meticulous learner with an analytical mind, solid capability to multi-task, high levels of organisation live chat support remote jobs as well as a keying speed above 80 words per minute), it also seemed like a job that I would really like to do!

I used immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and provided me a ‘Live Conversation Meeting’; adhering to on from the initial application concerns, this is the initial stage of the employment process.

I was rather delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s site. I opened my browser, mosted likely to The Chat Store homepage and also merely clicked the online conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was managing conversation at the time, I was swiftly moved to Amy, that was ready and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and also had a little bit of an informal welcoming chat (which made me really feel secure). After that it was on to the primary meeting. What was unusual was the reality that the conversation was really similar to a face-to-face interview, except it was via real-time conversation!

The inquiries were about my previous experience, why I was requesting the work, exactly how I ‘d handle certain circumstances as well as my understanding of The Chat Shop as well as their services.

Amy was aiming to disclose my toughness and also weaknesses to establish whether I can meet the high expectations that they set. She would like to know where I would require a little additional training and also where I might bring brand-new skills to the team.

Why I desired the setting was also very crucial obviously. Although much of our group is spread across the UK, The Chat Shop is definitely a close knit group with big passions. Each and every one people is an indispensable part of supplying the results that we provide for customers.

Needs, such as my keying rate, were examined too obviously. Having to transform numerous internet site site visitors whilst supplying customer contentment implies that you need to believe and also kind quickly.

Amy likewise offered me the chance to ask any kind of inquiries that I had, and also she addressed them extensively. I enjoyed and wishing that I succeeded in my online conversation interview!

As you’ve possibly thought (by me composing this blog post) I did succeed in my preliminary interview for the real-time conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was likewise very worried! Fortunately the telephone interview was not as scary as I when assumed and also it was extra informal than formal.

I obtained asked about my leisure activities, what I like to do in my leisure and also a couple of questions about the Live Conversation Agent placement. I also had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked were about my individuality. Joe stated that getting on with everybody and becoming a part of The Conversation Store family was a very crucial factor.

It was a pleasure to talk on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … as well as I accepted with excellent enjoyment, certainly. I mored than the moon as well as I still am!

When I had approved the deal I was emailed the agreements that required to be signed digitally (how amazing is that), my functioning hrs, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and he discussed whatever I required to understand about the “Live Chat Representative” position. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I needed to find out about the training procedure including precisely what would certainly take place. John was a pleasure to speak to and also I really felt comfortable talking to him as he said he would certainly be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a negative bout of ill health, which suggested I was incapable to begin my training when organized. The Good News Is The Conversation Store are a bunch of fantastic individuals who are patiently waiting on me to be well enough once again. I have never recognized such a comprehending firm as well as I feel privileged to be employed by them.

Equally as I was about to give up my task search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and also starting my training. Ideally I shall be a completely fledged online conversation agent quickly … see this area, my following message will certainly tell you all about my journey with the training procedure.