I had been seeking a job working from house for a while as well as will surrender. A lot of ‘function from home’ work that you find on the internet appear to be some type of pyramid or ‘begin your very own business’ system. Paying a joining cost or getting their products for you to sell on? No many thanks!

Someday I decided to have an additional little look and also encountered The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page as well as, after reading the summary, a big wave of joy came over me. Not only did I suit their demands to a tee (meticulous learner with an investigative mind, strong ability to multi-task, high degrees of organisation live chat with job consultants as well as a typing speed over 80 words per minute), it also looked like a job that I would actually love to do!

I applied instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage as well as merely clicked the live chat tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that was ready as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a little of a laid-back welcoming conversation (that made me feel comfortable). After that it was on to the main meeting. What was strange was the reality that the conversation was extremely similar to a face-to-face interview, except it was via online chat!

The questions were about my previous experience, why I was requesting the task, how I would certainly handle certain situations as well as my understanding of The Chat Shop and also their services.

Amy was aiming to reveal my toughness and weak points to establish whether I might satisfy the high expectations that they establish. She needed to know where I would require a little additional training and also where I might bring new abilities to the group.

Why I wanted the placement was also really crucial obviously. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close knit team with huge ambitions. Each and every one of us is an integral part of providing the outcomes that we do for customers.

Requirements, such as my keying rate, were checked as well of course. Having to convert several site visitors whilst supplying consumer fulfillment means that you need to believe and also type fast.

Amy also provided me the chance to ask any kind of questions that I had, as well as she addressed them thoroughly. I mored than happy and hoping that I did well in my online chat interview!

As you’ve probably guessed (by me writing this post) I did succeed in my initial meeting for the live chat task. I was invited to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was additionally very nervous! Luckily the telephone meeting was not as scary as I once believed and it was extra laid-back than formal.

I got inquired about my leisure activities, what I such as to do in my leisure and a couple of inquiries concerning the Live Conversation Agent position. I also had some responses on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the inquiries that Joe asked were about my character. Joe stated that moving on with everybody and also coming to be a part of The Conversation Store family was an extremely vital aspect.

It was a pleasure to talk on the phone to my possible future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and I approved with wonderful satisfaction, certainly. I mored than the moon and I still am!

When I had accepted the deal I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours and he explained whatever I needed to learn about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other details I required to know about the training procedure consisting of precisely what would certainly take place. John was a pleasure to speak with and I really felt comfortable chatting to him as he stated he would be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a bad spell of illness, which meant I was unable to begin my training when organized. Fortunately The Chat Shop are a bunch of terrific people that are patiently awaiting me to be all right again. I have never ever recognized such an understanding firm as well as I feel fortunate to be used by them.

Just as I was about to surrender my work search, I came across The Chat Store. I’m excitedly waiting for getting well and also beginning my training. Ideally I shall be a completely fledged live conversation representative quickly … enjoy this room, my next message will certainly inform you everything about my trip through the training procedure.