I had actually been trying to find a task working from house for some time as well as was about to quit. The majority of ‘function from home’ work that you locate on the internet seem to be some form of pyramid or ‘start your own company’ system. Paying a joining charge or getting their items for you to sell on? No many thanks!

Someday I made a decision to have an additional little look as well as found The Chat Shop. I saw the “Live Chat Representative” job on their professions web page and also, after reading the summary, a large wave of happiness came me. Not only did I suit their requirements to a tee (thorough learner with an analytical mind, strong capacity to multi-task, high levels of organisation live help chat jobs and also an inputting rate over 80 words per min), it additionally looked like a work that I would actually enjoy to do!

I applied immediately! I patiently awaited a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s internet site. I opened my web browser, mosted likely to The Conversation Store homepage as well as just clicked the live conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a little of a laid-back inviting conversation (that made me feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the conversation was very similar to a face-to-face meeting, other than it was by means of live conversation!

The questions were about my previous experience, why I was applying for the job, just how I ‘d handle certain situations as well as my knowledge of The Conversation Store and also their services.

Amy was wanting to expose my strengths as well as weaknesses to identify whether I could meet the high assumptions that they set. She needed to know where I would certainly need a little extra training and where I might bring new talents to the team.

Why I desired the position was also really vital naturally. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved team with large passions. Each one of us is an important part of providing the results that we provide for clients.

Requirements, such as my inputting speed, were checked too certainly. Needing to convert numerous internet site visitors whilst supplying customer satisfaction suggests that you need to assume and kind fast.

Amy likewise gave me the possibility to ask any type of questions that I had, and also she addressed them extensively. I enjoyed and hoping that I did well in my live chat meeting!

As you’ve possibly guessed (by me writing this article) I did succeed in my preliminary meeting for the real-time conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far however I was additionally very anxious! Thankfully the telephone interview was not as scary as I as soon as believed as well as it was more informal than official.

I got inquired about my leisure activities, what I such as to do in my extra time and also a few concerns regarding the Live Chat Representative setting. I additionally had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the questions that Joe asked were about my character. Joe claimed that moving on with everybody as well as coming to be a part of The Conversation Shop family members was a very crucial aspect.

It was an enjoyment to speak on the phone to my possible future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I accepted with excellent pleasure, of course. I was over the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be authorized electronically (exactly how great is that), my functioning hours, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hrs and also he described whatever I required to find out about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other information I needed to learn about the training procedure consisting of exactly what would happen. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any type of questions I might have if I am ever unclear or stuck.


I have had a poor round of disease, which indicated I was unable to begin my training when set up. Fortunately The Conversation Shop are a lot of remarkable individuals that are patiently waiting for me to be well enough again. I have actually never ever understood such an understanding company and I really feel privileged to be used by them.

Equally as I will surrender my work search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and beginning my training. With any luck I will be a fully fledged online chat agent soon … view this space, my next post will certainly tell you all about my trip through the training process.