I had been looking for a job functioning from home for a while and was about to give up. Most ‘function from house’ work that you locate online seem to be some kind of pyramid or ‘begin your own service’ system. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Someday I decided to have one more little appearance and also found The Conversation Shop. I saw the “Live Chat Agent” job on their professions page as well as, after checking out the summary, a big wave of joy came by me. Not just did I fit their requirements to a tee (thorough learner with an investigative mind, strong capability to multi-task, high degrees of organisation live personc chat jobs and an inputting rate over 80 words per minute), it likewise appeared like a task that I would really like to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s site. I opened my web browser, went to The Conversation Store homepage as well as merely clicked the live conversation tab. I had gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who was ready and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little bit of a laid-back welcoming chat (that made me feel comfortable). Then it was on to the main interview. What was strange was the truth that the conversation was really similar to an in person meeting, other than it was using online chat!

The inquiries had to do with my previous experience, why I was looking for the work, how I ‘d deal with particular situations and also my knowledge of The Conversation Store and their solutions.

Amy was looking to expose my toughness and also weaknesses to determine whether I can fulfill the high assumptions that they set. She wanted to know where I would require a little additional training as well as where I could bring new skills to the team.

Why I desired the placement was also really important naturally. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close weaved team with large ambitions. Each one of us is an integral part of supplying the results that we do for clients.

Demands, such as my inputting rate, were checked too obviously. Having to convert multiple internet site visitors whilst supplying client satisfaction implies that you have to believe as well as kind quick.

Amy additionally gave me the chance to ask any kind of questions that I had, and she answered them completely. I enjoyed as well as hoping that I did well in my live conversation meeting!

As you’ve most likely thought (by me composing this post) I did succeed in my initial meeting for the online chat task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far however I was also really nervous! Luckily the telephone interview was not as frightening as I once assumed and it was more laid-back than formal.

I obtained asked about my leisure activities, what I like to do in my leisure and a couple of concerns regarding the Live Conversation Agent position. I also had some feedback on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the questions that Joe asked were about my personality. Joe said that proceeding with everybody as well as coming to be a part of The Conversation Shop family was an extremely important factor.

It was a pleasure to talk on the phone to my prospective future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I approved with fantastic satisfaction, obviously. I was over the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that required to be signed electronically (just how cool is that), my working hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hrs as well as he discussed every little thing I needed to learn about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I needed to learn about the training procedure consisting of specifically what would happen. John was a pleasure to talk with and I felt comfy talking to him as he said he would be there for any questions I may have if I am ever unsure or stuck.


I have had a bad bout of disease, which implied I was not able to start my training when organized. Luckily The Conversation Store are a lot of terrific individuals who are patiently waiting for me to be all right once more. I have actually never understood such a comprehending company as well as I feel privileged to be used by them.

Equally as I was about to surrender my work search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and starting my training. With any luck I will be a totally fledged real-time conversation agent quickly … watch this space, my next blog post will tell you all about my journey through the training process.