I had been seeking a work working from residence for some time and will give up. A lot of ‘work from home’ jobs that you discover online seem to be some kind of pyramid or ‘start your own service’ system. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

Eventually I determined to have an additional little look as well as found The Chat Store. I saw the “Live Chat Representative” task on their careers page as well as, after checking out the summary, a huge wave of happiness came me. Not just did I match their demands to a tee (thorough learner with an investigative mind, strong ability to multi-task, high degrees of organisation live social media mediation job as well as a keying speed above 80 words per min), it likewise looked like a task that I would truly enjoy to do!

I used straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was instead thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my browser, went to The Conversation Store homepage and also just clicked the real-time chat tab. I had come to my interview.

After presenting myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, who prepared and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a bit of a laid-back inviting chat (which made me really feel secure). After that it was on to the primary meeting. What was strange was the reality that the discussion was really comparable to a face-to-face interview, other than it was using online conversation!

The inquiries were about my previous experience, why I was requesting the work, how I would certainly handle particular scenarios and my knowledge of The Conversation Store as well as their services.

Amy was looking to disclose my strengths and also weaknesses to determine whether I can fulfill the high expectations that they establish. She wanted to know where I would require a little added training and also where I could bring brand-new skills to the group.

Why I wanted the position was additionally very crucial obviously. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close weaved group with huge aspirations. Every one people is an important part of delivering the results that we do for customers.

Needs, such as my typing speed, were checked as well naturally. Having to transform several web site site visitors whilst giving client contentment indicates that you need to believe and kind quickly.

Amy additionally offered me the possibility to ask any type of concerns that I had, and she answered them completely. I was happy and really hoping that I succeeded in my online chat interview!

As you have actually probably presumed (by me creating this post) I did do well in my initial meeting for the live conversation job. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much yet I was likewise very nervous! Fortunately the telephone meeting was not as terrifying as I as soon as assumed and also it was a lot more casual than official.

I obtained asked about my leisure activities, what I such as to do in my spare time and a few inquiries concerning the Live Chat Representative placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was terrific to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe said that getting on with everybody and also ending up being a part of The Chat Store family was a very essential variable.

It was an enjoyment to speak on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and I accepted with fantastic satisfaction, naturally. I mored than the moon as well as I still am!

When I had approved the deal I was emailed the contracts that required to be signed electronically (just how trendy is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and he discussed everything I needed to know about the “Live Conversation Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I required to know about the training procedure including specifically what would certainly occur. John was a satisfaction to talk to and I felt comfy chatting to him as he said he would be there for any queries I might have if I am ever before unsure or stuck.


I have had a poor round of ill health, which suggested I was incapable to begin my training when prepared. Luckily The Chat Shop are a lot of fantastic people who are patiently waiting on me to be well enough again. I have actually never understood such a comprehending business and also I feel privileged to be used by them.

Just as I will surrender my job search, I came across The Conversation Shop. I’m excitedly awaiting getting well as well as starting my training. Ideally I shall be a totally fledged online conversation agent soon … watch this room, my following blog post will certainly tell you all about my trip with the training procedure.