I had been searching for a job functioning from home for some time and will surrender. A lot of ‘function from home’ tasks that you find online seem to be some kind of pyramid or ‘begin your own service’ scheme. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

Someday I decided to have an additional little look as well as discovered The Conversation Shop. I saw the “Live Conversation Agent” task on their careers web page and, after reviewing the summary, a huge wave of happiness came by me. Not just did I suit their requirements to a tee (thorough student with an investigative mind, solid capacity to multi-task, high levels of organisation live support chat jobs and also a keying rate above 80 words per minute), it additionally seemed like a work that I would actually like to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment process.

I was instead excited as I had actually never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s site. I opened my browser, went to The Conversation Store homepage and also simply clicked the online chat tab. I had reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, who prepared and waiting to start my interview.

My interview started like any other: we presented ourselves and had a little bit of a casual welcoming conversation (which made me really feel secure). After that it was on to the primary interview. What was strange was the truth that the discussion was very comparable to a face-to-face meeting, except it was by means of online conversation!

The concerns were about my previous experience, why I was making an application for the job, how I would certainly handle certain situations and also my knowledge of The Chat Store as well as their solutions.

Amy was looking to expose my staminas and also weaknesses to establish whether I might meet the high assumptions that they establish. She wanted to know where I would require a little extra training and where I could bring brand-new skills to the team.

Why I wanted the placement was additionally really essential obviously. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close knit group with large passions. Each and every one people is an indispensable part of delivering the outcomes that we provide for customers.

Requirements, such as my typing rate, were evaluated as well of course. Needing to transform several website site visitors whilst giving customer contentment means that you need to believe and also type quick.

Amy additionally offered me the chance to ask any concerns that I had, and also she answered them extensively. I was happy and also wishing that I succeeded in my real-time conversation interview!

As you have actually probably thought (by me writing this blog post) I did do well in my preliminary meeting for the live conversation task. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much but I was also extremely worried! The good news is the telephone interview was not as frightening as I once believed and also it was a lot more casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a few questions regarding the Live Conversation Agent position. I also had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe said that proceeding with everyone and also coming to be a part of The Chat Store family members was a really important aspect.

It was an enjoyment to speak on the phone to my possible future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I approved with wonderful pleasure, certainly. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be signed electronically (just how awesome is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he described everything I needed to find out about the “Live Chat Representative” position. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other information I required to learn about the training process consisting of precisely what would happen. John was a satisfaction to talk to as well as I really felt comfortable talking to him as he stated he would certainly be there for any kind of queries I might have if I am ever before not sure or stuck.


I have had a poor spell of disease, which suggested I was unable to start my training when set up. Thankfully The Chat Shop are a bunch of wonderful individuals that are patiently awaiting me to be well enough once again. I have actually never recognized such an understanding business as well as I feel privileged to be used by them.

Equally as I was about to give up my work search, I stumbled across The Chat Store. I’m excitedly waiting for healing and starting my training. Ideally I will be a fully fledged real-time conversation representative quickly … watch this area, my following blog post will certainly inform you all about my trip with the training process.