I had actually been looking for a work working from home for a while and also was about to quit. Many ‘work from home’ work that you discover on-line seem to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Someday I determined to have another little appearance and also discovered The Chat Store. I saw the “Live Chat Representative” task on their occupations web page and also, after checking out the description, a huge wave of joy came over me. Not just did I fit their requirements to a tee (meticulous learner with an analytical mind, strong capability to multi-task, high degrees of organisation live text chat jobs and a keying speed above 80 words per minute), it also seemed like a task that I would actually enjoy to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Shop, emailed me and used me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s internet site. I opened my web browser, went to The Chat Shop homepage and also simply clicked the live chat tab. I had actually arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was promptly moved to Amy, who prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a bit of an informal inviting chat (which made me feel secure). Then it was on to the major meeting. What was strange was the truth that the discussion was really comparable to an in person interview, except it was by means of live chat!

The questions had to do with my previous experience, why I was looking for the work, exactly how I ‘d manage particular circumstances as well as my expertise of The Conversation Store as well as their services.

Amy was seeking to reveal my toughness and also weaknesses to establish whether I could satisfy the high assumptions that they set. She needed to know where I would need a little added training as well as where I might bring brand-new talents to the group.

Why I wanted the placement was also really vital obviously. Although much of our team is spread out across the UK, The Chat Shop is definitely a close knit team with huge ambitions. Each one people is an essential part of supplying the outcomes that we do for customers.

Demands, such as my inputting speed, were tested too certainly. Needing to transform several internet site visitors whilst providing customer contentment means that you need to assume and also kind quickly.

Amy likewise gave me the opportunity to ask any inquiries that I had, as well as she answered them extensively. I was happy and really hoping that I succeeded in my online chat meeting!

As you have actually possibly guessed (by me creating this article) I did succeed in my first meeting for the online chat task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was additionally extremely worried! Luckily the telephone meeting was not as terrifying as I once thought and it was more casual than official.

I obtained asked about my pastimes, what I like to do in my leisure and also a couple of concerns concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked were about my individuality. Joe stated that proceeding with everybody and also becoming a part of The Conversation Store family members was a really vital aspect.

It was a satisfaction to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I accepted with excellent satisfaction, of course. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (how cool is that), my functioning hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hours and also he clarified every little thing I required to understand about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and other details I required to know about the training procedure consisting of exactly what would certainly happen. John was an enjoyment to speak with and also I really felt comfortable chatting to him as he claimed he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a bad spell of illness, which suggested I was not able to begin my training when organized. Thankfully The Chat Store are a bunch of remarkable individuals that are patiently waiting on me to be all right again. I have never ever recognized such a recognizing firm and I really feel blessed to be utilized by them.

Equally as I will give up my job search, I came across The Conversation Store. I’m excitedly awaiting recovering as well as starting my training. Hopefully I shall be a totally fledged live chat agent soon … watch this room, my following post will tell you everything about my journey via the training procedure.