I had actually been seeking a job functioning from house for a while and also will give up. Many ‘work from home’ tasks that you discover on the internet seem to be some kind of pyramid or ‘start your own service’ scheme. Paying a signing up with fee or getting their products for you to sell on? No many thanks!
Eventually I determined to have an additional little appearance as well as encountered The Chat Shop. I saw the “Live Conversation Agent” job on their professions page and, after reading the description, a huge wave of joy came me. Not just did I fit their requirements to a tee (thorough learner with an investigative mind, solid ability to multi-task, high degrees of organisation live web chat jobs vitamin shop and a keying speed above 80 words per minute), it likewise seemed like a task that I would truly love to do!
I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.
Amy, a Team Manager at The Chat Shop, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the first application questions, this is the first stage of the recruitment process.
I was rather delighted as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s website. I opened my internet browser, mosted likely to The Chat Shop homepage and also simply clicked the real-time chat tab. I had actually gotten to my interview.
After presenting myself to a representative that was handling chat at the time, I was quickly moved to Amy, that prepared and waiting to begin my interview.
My interview started like any other: we presented ourselves and also had a bit of an informal inviting chat (which made me really feel secure). After that it was on to the main interview. What was odd was the reality that the discussion was extremely similar to an in person meeting, other than it was via online conversation!
The questions were about my previous experience, why I was looking for the job, how I would certainly handle certain scenarios as well as my expertise of The Chat Shop and also their services.
Amy was seeking to expose my toughness and also weaknesses to establish whether I could fulfill the high expectations that they set. She would like to know where I would need a little additional training and where I can bring brand-new talents to the team.
Why I wanted the setting was also really essential obviously. Although much of our team is spread out across the UK, The Chat Store is definitely a close weaved group with large passions. Each one of us is an integral part of providing the outcomes that we do for clients.
Needs, such as my keying rate, were examined also certainly. Needing to convert several internet site site visitors whilst supplying client complete satisfaction suggests that you need to assume and type fast.
Amy also offered me the possibility to ask any concerns that I had, as well as she answered them thoroughly. I enjoyed and also wishing that I succeeded in my online conversation meeting!
As you’ve most likely guessed (by me creating this blog post) I did do well in my initial meeting for the real-time chat task. I was welcomed to the following phase of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.
This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was likewise really nervous! Thankfully the telephone meeting was not as scary as I once thought and also it was a lot more laid-back than formal.
I obtained asked about my hobbies, what I like to do in my spare time as well as a few questions about the Live Chat Agent position. I additionally had some comments on my ‘Live Conversation Interview’, which was excellent to listen to.
A lot of the concerns that Joe asked were about my character. Joe stated that getting on with everyone and also ending up being a part of The Conversation Shop household was an extremely important element.
It was a satisfaction to talk on the phone to my prospective future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I approved with great pleasure, of course. I mored than the moon and also I still am!
Once I had accepted the deal I was emailed the contracts that needed to be signed digitally (just how awesome is that), my working hours, what team I would certainly be in and all of my log-in details prepared for my training.
Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he clarified whatever I needed to find out about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.
I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and other information I required to understand about the training procedure consisting of exactly what would certainly occur. John was a satisfaction to talk to as well as I really felt comfortable talking to him as he stated he would be there for any kind of inquiries I may have if I am ever before not sure or stuck.
I have had a negative bout of illness, which meant I was not able to start my training when organized. Fortunately The Conversation Store are a number of fantastic individuals who are patiently awaiting me to be all right again. I have never known such an understanding business as well as I really feel privileged to be utilized by them.
Just as I was about to give up my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well and also starting my training. Ideally I will be a completely fledged online chat agent quickly … see this space, my next article will tell you everything about my journey with the training process.