I had been looking for a job functioning from home for a while as well as was about to give up. Many ‘function from home’ tasks that you find online seem to be some kind of pyramid or ‘start your very own business’ plan. Paying a joining cost or getting their items for you to sell on? No thanks!

Eventually I chose to have an additional little look and also came across The Conversation Shop. I saw the “Live Chat Agent” task on their occupations web page and, after reviewing the description, a big wave of joy came me. Not just did I match their needs to a tee (precise student with an inquisitive mind, solid ability to multi-task, high degrees of organisation liveworld chat job and also a keying speed over 80 words per min), it likewise seemed like a task that I would truly enjoy to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Chat Meeting’; complying with on from the preliminary application inquiries, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s internet site. I opened my browser, went to The Conversation Store homepage and also simply clicked the online conversation tab. I had come to my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly moved to Amy, who was ready and waiting to start my meeting.

My interview began like any other: we introduced ourselves and had a little of an informal welcoming conversation (which made me really feel at ease). After that it was on to the major meeting. What was unusual was the truth that the conversation was really comparable to an in person interview, except it was by means of online conversation!

The inquiries were about my previous experience, why I was applying for the job, how I would certainly manage certain circumstances as well as my knowledge of The Chat Shop as well as their services.

Amy was aiming to reveal my staminas and weak points to determine whether I might fulfill the high assumptions that they set. She wished to know where I would certainly require a little added training as well as where I might bring new abilities to the group.

Why I wanted the placement was also really crucial of course. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close weaved team with huge passions. Each and every one of us is an integral part of delivering the outcomes that we do for clients.

Needs, such as my inputting rate, were evaluated too of course. Needing to transform multiple internet site visitors whilst supplying client fulfillment implies that you need to think and also type fast.

Amy also gave me the possibility to ask any kind of questions that I had, and also she addressed them extensively. I enjoyed and also hoping that I did well in my real-time conversation interview!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my preliminary meeting for the real-time chat job. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far but I was additionally extremely anxious! Fortunately the telephone meeting was not as scary as I when assumed as well as it was more casual than formal.

I obtained inquired about my leisure activities, what I like to do in my leisure and also a few concerns about the Live Conversation Agent placement. I additionally had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everyone and ending up being a part of The Conversation Store household was a really crucial factor.

It was a satisfaction to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and I accepted with wonderful pleasure, obviously. I was over the moon and also I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be signed electronically (exactly how cool is that), my working hours, what team I would remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours and he explained every little thing I required to find out about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) as well as other details I needed to learn about the training procedure consisting of specifically what would certainly happen. John was a pleasure to talk to and also I felt comfortable talking to him as he said he would certainly be there for any inquiries I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which meant I was not able to begin my training when prepared. Fortunately The Chat Shop are a lot of terrific individuals who are patiently waiting for me to be all right once again. I have never recognized such a recognizing business and I really feel blessed to be utilized by them.

Equally as I will quit my job search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and starting my training. Hopefully I will be a totally fledged live chat agent soon … enjoy this area, my next article will tell you all about my trip via the training procedure.