I had actually been trying to find a work functioning from home for a while and was about to surrender. The majority of ‘work from residence’ jobs that you find online seem to be some type of pyramid or ‘begin your own service’ scheme. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Eventually I chose to have one more little appearance as well as discovered The Chat Shop. I saw the “Live Conversation Representative” task on their careers web page and, after reviewing the summary, a big wave of joy came me. Not only did I fit their requirements to a tee (thorough learner with an analytical mind, solid ability to multi-task, high levels of organisation no expeirnce online customer service chat jobs as well as an inputting rate over 80 words per minute), it likewise seemed like a work that I would truly like to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead excited as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s internet site. I opened my web browser, went to The Chat Store homepage as well as just clicked the live chat tab. I had actually arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was quickly moved to Amy, who prepared as well as waiting to start my interview.

My meeting started like any other: we introduced ourselves as well as had a little bit of an informal inviting chat (that made me feel at ease). After that it was on to the major meeting. What was strange was the reality that the discussion was really comparable to an in person interview, other than it was via online chat!

The concerns had to do with my previous experience, why I was looking for the work, just how I ‘d take care of particular situations and my understanding of The Conversation Store and also their services.

Amy was seeking to disclose my strengths as well as weaknesses to establish whether I can meet the high expectations that they set. She wished to know where I would certainly require a little extra training and also where I could bring new talents to the team.

Why I desired the setting was additionally really essential naturally. Although much of our team is spread across the UK, The Chat Shop is absolutely a close knit team with big passions. Each one people is an important part of providing the results that we do for customers.

Needs, such as my inputting speed, were examined also obviously. Needing to convert several website site visitors whilst giving client fulfillment means that you have to believe as well as kind fast.

Amy also offered me the chance to ask any kind of inquiries that I had, and also she answered them extensively. I enjoyed and also wishing that I did well in my real-time chat meeting!

As you’ve possibly presumed (by me writing this blog post) I did do well in my preliminary interview for the real-time conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far yet I was likewise very worried! Fortunately the telephone interview was not as frightening as I when believed and it was much more casual than official.

I got asked about my hobbies, what I such as to do in my leisure and a few inquiries concerning the Live Conversation Representative position. I likewise had some responses on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everyone and also coming to be a part of The Conversation Shop family was a really vital aspect.

It was a satisfaction to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I accepted with excellent satisfaction, certainly. I mored than the moon and I still am!

Once I had accepted the offer I was emailed the contracts that required to be signed digitally (how trendy is that), my functioning hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs and he described every little thing I needed to find out about the “Live Chat Agent” setting. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) and also other information I required to know about the training process including precisely what would happen. John was a pleasure to talk to and also I really felt comfortable chatting to him as he said he would certainly be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a negative round of disease, which implied I was incapable to start my training when prepared. Luckily The Conversation Store are a bunch of wonderful individuals who are patiently awaiting me to be well enough once again. I have never ever known such a recognizing business as well as I really feel privileged to be used by them.

Equally as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and also starting my training. With any luck I will be a completely fledged live conversation agent soon … enjoy this space, my next article will inform you everything about my trip with the training process.